Chipotle Mexican Grill,

22379 El Toro Rd, Lake Forest, CA 92630, United States

"I’ve been coming to this location for about two years now because it’s about 10 minutes from my work and it’s convenient on my lunch breaks. But lately when I pick up my online orders, they’ve almost constantly been wrong. Today I ordered a bowl with guac & the bowl did not have any guac, and instead had cheese. I have a dairy allergy, so now I’m at work with another eight hours left of my shift and no lunch. It’s nice that chipotle will comp me a free meal, but I do wish the workers would pay more attention to detail when preparing online orders because now, yet again, I cannot eat a lunch. I’m sure the in store service is fine but I would not recommend placing any mobile orders at this location."

"Soon the employees will be forced to make you a burrito or a bowl with tweezers. So stingy all of the locations. They need stock price to go higher…. So they serve you ½ of what you pay for almost"

"Bugs in food. Wasted $66 tonight. Never going back. Should have asked for the vegan option."

"Everyone is so nice and always do the best ! However, KEVIN the the in the front. Is not the best. I have always thought customer service is supper important. And KEVIN does not have it in him. Such horrible attitude, horrible customer service. I don't know why he is still working there. Chipotle, you do not need people like that working here. Only slows the team down and makes customers not want to visit this location anymore."

"The guy gave me 6 pieces of grilled chicken. He served me a quarter spoon of the quantity I usually get served. That was an insult. He was very arrogant. I will never buying chipotle from this location again.."