Brand X Huaraches - NO NIKES

"BRAND X ♥️ I’ve been buying Brand X Huaraches,for over 25 years. My mom was the first one to buy them from the Sundance catalog, and of course I tried them on and fell in love. I’ve had at least 10 pairs so far they last forever, but I just love the colors and how they feel they are the best. They’re pretty much my every day wear shoe for 25+ years… XO Camille"

"I was very excited to receive the shoes I had ordered; they were shipped the day after I ordered them! I was impressed by their speed. Unfortunately, the shoes while absolutely gorgeous and carefully made, were just too narrow. I had originally wanted to order them in wide, as they state they sell, but all the colors I was interested in did not have wide available. I decided to chance the regular. Since they ended up not being right for my feet, I emailed them (the day after I received them) asking about exchanging them for the same shoe, same size, but wide. The same day, I got a confirmation email stating that they got my email. No response. Three days later, I sent them another message, this time though their own messaging portal on their website. Received a confirmation message of receipt and promise of response. No response. I had waited 10 days from the last message for them to respond and got silence. Utterly frustrated by the lack of communication that they espouse to provide according to the website and purchase confirmation, I researched their website to see if there was something else I could do. So, I packaged the shoes back up in the box they came in and noted "return please" on the original receipt sent with the shoes and waited for the credit to my credit card. After a few days, I called them to check on the return; I left a message. Nobody returned my call, but a return receipt showed up in my email a few days later. I wish I could say that I love my huaraches and think they are amazing. They looked gorgeous and were truly beautifully handmade. But, the customer experience I had was atrocious. I hope that they can improve their lack of communication because that is all that is standing between them and my desire to spend money with their company."

"Just great everything! Great well-made shoes, great customer service, great style! I've owned and loved "street huaraches" from Mexico, but the thing with Brand X is they have the same authenticity, but come with premium strong supportive soles and high quality materials. Highly reccommeded!"

"I own 3 pair of Brand X Huaraches. The first pair I purchased (on the Free People website), is a boot in the natural color. Every time I wear them I get compliments. They are nice for spring, summer and fall. They end up hitting my leg mid-ankle and the color is exactly as shown. The quality is unmatched. My second pair is a red Pachuco sandal. Again amazing quality and I get a ton of compliments. They are exactly as pictured. The last pair I purchased is a black Phoeniz Boot 2. I love love these. They are versatile, amazing quality and very comfortable. The leather will stretch a bit, but I still ordered my regular size. Their customer service is also really great. You can not go wrong with these shoes."