EZ Smile Family Dental Group- Santa Rosa

"Buyer Beware. This dentist is dishonest and rude, recommended unnecessary procedure and crowns. Charged me to transfer dental record"

"A very comfortable environment that provides excellent dental care. I've been going here for several years."

"FU Dental is a more accurate name (for how they treat patients). Went in for my first visit. Waited 45 minutes after checking in while two other people came in after me and were taken back for service before me. After I pointed this out, receptionist said "my bad!" -- but I then waited another 15 minutes. An hour after my appointment time, I was finally take back to get xrays. The person asked how I was, and I said I was a bit frustrated with how long I had to wait. She got very indignant with me, and clearly had no empathy for the practice making me wait so long. Literally everyone I engaged with at this dentist was rude. Probably the worst customer service at a dentist I've every received. Avoid this dentist at all costs."

"This office started out positively for me when I started there a few years ago. It is coupled to the Kaiser Med Advantage plan. Slowly the competent hygienists left and today the newest replacement told me I have a severe grinding issue and I need a $600 occlusion guard. No prior dental offices have found this condition. My wife tells about my failing but nocturnal bruxism has never been mentioned. I am a retired MD and know the symptoms from my clinical experience. I know an unnecessary service when it hits me in the teeth. This office has deteriorated quickly. Greedy? Caveat emptor. Please read the owner's response as it speaks volumes. He fails to identify himself.. hiding? Did he write it? Abandonment without offering coverage until a new office or 30 days. Know the laws about coverage I did not accept the service, visit the prospective charge for a bite guard which has 50 cents of resin. Shame? Not me. That's you projecting. Look it up if that concept was addressed at your dental school. Oh yeah,, where was that "school". Come out and identify yourself. If you can. Too bad there aren't negative scores. Oh well Again caveat emptor All the responses to low scores are similar."

"Not too pleased with this place. The dentist are helpful but move quick, which is understandable but terrible customer service. Never calls back even if you ask them too. Lady at front desk can’t do her one job (ensuring you’re on the proper coverage). They didn’t mind taking $300 for a teeth whitening but wouldn’t clean my teeth under my coverage that I pay for every month. I signed up here because i believed they were family oriented and that’s completely false. Save yourself time/money by finding a different provider"