Greenbrae Dental Center 1321 South Eliseo Drive, Larkspur, CA 94904

"Very disappointed with their staff turnover, care approach and billing. I don't like leaving negative reviews but this company cannot go unchecked any longer. I have been a patient for seven years. I come every 6 months and I have never had the same dentist two times (other than Dr. Baumgartner who was there, left, returned, then left again.) I feel like they are just here to give you the maximum number of procedures and upsell you on things like night guards and Invisalign. I always feel like I am being sold to, not personally taken care of. They charged me huge $$$ up front for an implant, then when I got my insurance statements back, I noticed I had overpaid by more than $400. I had to go back and forth with them for weeks to get my money back. If I hadn't noticed it I bet they would've never refunded it. Again this week, I went in for a cleaning, they said I had an outstanding balance of $346 for services from 18 months ago. No bills, no statements. Just "pay now." And now I have to go back to early 2022 with my insurance to verify all this. BECAUSE I DO NOT TRUST GREENBRAE DENTAL. Sorry, this place feels like it's become a shady money machine with HIGH staff turnover. Every person I saw there this week is new. I will not be giving them another cent of my (Or my insurance company's) money. Whoever is in charge/owns this place should be investigated."

"This place is a revolving door of mediocre and inexperienced dentists. They literally don’t have any employee retention. In addition, they tried to sneak a $500 charge to my crown. Told me it was for a 5 yr warranty, which a crown shouldn’t need (they are intended to last beyond 10 yrs). To boot, my insurance would cover damage within a 5 yr timeframe. They tried to slip it in without acknowledging it and without explaining it. I’m so grateful I inquired, although I imagine they’ve been overcharging me for years because I am trustworthy. If that isn’t enough to deter you, the dentist I saw yesterday tried to fix the wrong tooth. I had to insist it was a different one causing me pain. Please please see a more reputable dentist in Marin."

"My partner called to schedule an appointment for his toothache and before confirming an appointment he told the person on the phone he needs to check his insurance. He calls that same person back to let them know he doesn’t have the correct insurance, and she is asking $75 to cancel an appointment that was never set! Shame on this practice. Callers beware!"

"Everyone is very friendly and professional. I really like Dr. Cai. He was very thorough and explained everything to me. The office is pleasant and the music is cool too."