Vanderbilt Eye Institute Hendersonville

"I had an excellent visit with my 15 month today. Dr. Reddy and the team were very sweet with my daughter who was clearly nervous about the exam. We arrived early and completed paperwork in advance. That seemed to help speed up the waiting process. Thanks for a nice experience. TIP: there is a Starbucks next door. :)"

"Came in for a normal eye exam 3/6 before I got kicked off my parent's insurance plan. Upon walking in there, and walking to the front to check in, I immediately felt like a bother as the front desk woman was not pleasant nor did she act like she cared. I felt like I was a burden for even having an appointment there. Next, they called me back and did my exam which was a NORMAL eye exam that my insurance covered, but they charged me as a medical eye exam because at the end I explained, because the doctor asked, have I had any problems and she told me she believes it was ocular migraine after I explained what was going on. I called my insurance company about the price and to my surprise they didn't even run it through insurance, which they stated they submitted to them. We called the eye institute multiple times, and they treated us horribly and did not want to submit it to the insurance company, nor work with us when we explained it was a normal eye exam. We finally gave the insurance company a call and had them call the eye institute, because after talking to 4 different people, they still wouldn't listen to us. Insuranc company called back and said that it was taking care of, but to my surprise they want to still charge me the entire price, probably because they don't want to resubmit it to insurance which probably isn't that hard. Terrible place, terrible employees. The only reason for 2 stars is because the doctor and nurse that conducted the eye exam treated me better than the front. I will never be affiliated with Vanderbilt eye institute again! They will never work with you and I am fighting this charge since my insurance personally called me and told me it was taken care of."

"My two year old had an appointment yesterday. Got there a bit early, got taken back and had some tests done by the nurse, and then sat there for over an hour waiting. No one came in to tell us what was going on, and eventually we just left. I understand that things get behind but leaving someone in a room with no idea what’s going on, no information, is highly unprofessional and frustrating."

"I will never come here again. My appt was set for 1 pm. I was taken back at around 1:05 pm thinking this would be fast. The nurse was nice and performed the tests I needed. Then the waiting began. I was told there were a couple of people in front of me to see the doctor. No problem or so I thought. I waited for 2 solid hours before the nurse came in and apologized. She proceeded to tell me that there were only one or two people ahead of me and that they had to “space my appointments out”. Zero clue what she meant by that. There were one or two people ahead of me 2 hours prior. Either this doctor is the most sought after doctor in the history of ophthalmology or they have a serious issue with scheduling. Either way, I will never set foot here again. As of this writing I am still waiting. Over 2 hours now."

"Let me start off by saying that I am a pretty reasonable person. Sometimes when I have to wait longer than usual I am a little irritated however I am always understanding. Today, was the WORST doctors visit that I have EVER experienced. My appointment was at 9:10am. I arrived at 9:00am. I did not see Dr. Mattingly until 11:55am. Instead of coming in and apologizing, he said, "Let's get you on with your day, I heard you have children to attend to." As if that wasn't the rudest way to handle the situation he then sits and recommends another facility that might be suitable for my needs. How about you not take so many appointments in one day where your patients have to wait so long. I have never been so flabbergasted in my life. I don't think anyone should have to wait 3hrs for an exam especially considering that they were early for their appointment. I would not recommend him to anyone unless you have 3 hours of your life that you can waste and never get back. I mean a simple apology goes a long way."