Summit Clinic 3901 Central Pike, Nashville, TN 37076

"I visited in May of 2022. I payed the co-pay everytime. Still to this day 2/21/23 I still receive bills. I called today and they said it was a co- pay for May 20th 2022. They said the Doctors get a Co-pay and so does just walking in the building. They double dip with what They charge patients. It is a Neverending pay cycle with these people."

"I have a great doctor. My family and I have been coming to this clinic since we transferred here from Fort Hood back in 2000. My husband was active duty in the military at the time and we picked this clinic out of others we looked at in the Nashville area and it was a great choice. They have their off days like most clinics, someone has a bad day or a number of other things, but all in all they are a good clinic and plenty of physicians to pick from and a walk in clinic on the first floor, plus their own lab for limited testing, but the main hospital is only like a half a mile from here."

"A word of warning, they charge a 6% fee for using a credit card as payment. The fee is in addition to your deductable/copay and they accept no other form of payment."

"I want to emphasize the visit to the hospital that needed some change.I delivered naturally 2 days prior and was taking our newborn to the Children's Clinic. There was construction going on which is understandable, I went into the first room which was a surgery clinic slowly limping to the front desk, I asked a blonde caucasian lady over the counter for transport services and she mentioned the clinic wasnt affiliated with the hospital and told me to go into the lobby--My husband is active duty military so we are used to some kind of lobby/transport service for patients on post, so I thought okay fine that made sense...so I limped out to what I thought was the lobby first thing I saw was the imaging services where another caucasian lady told me there were no patient transport services and to go down the hall to look for wheelchairs at the stairwell. I told her I had just given birth prior, she did nothing, had no empathy so I continued to limp to the stairwell, which took me back to the entrance. There were none available. My husband finally had come in with our newborn and no one still couldn't get up and help me. This was one of the worst customer service experience I've ever had, I clearly was in pain and instead of staff helping me they just redirected me and sat on their behinds. Terrible service. I dont know whether it may have been discrimination or just poor training if staff cannot recognize when a patient is in need of help."