Hillcrest Family Dentistry 737 Golf View Drive, Medford, OR 97504

"I was treated so unethically by Dr. Dimitrios that I feel a review is a must. I want to warn anybody that likes to question their treatment, look at all the options and be in control of their own dental health to stay clear of this office. I must admit I am not an easy patient. I am very leery of dentists and their procedures. I believe a lot of them prescribe unnecessary treatments, so I ask a lot of questions, do my own research and do not always agree with their diagnosis. I went into Hillcrest Family Dentistry for a replacement crown. I had zero pain or discomfort in the tooth but was told that the crown should be replaced due to receding gum lines and possible decay could get under the crown. After going against my own better judgement, I went ahead and agreed to the replacement since the crown was about 18 yrs. old. Not once was there any mention about possible further decay requiring potential root canal, nothing. It was a routine replacement crown. Had I been told any of these other concerns, I would never had agreed to replace the crown since it was giving me zero issues. Dr. Dimitrios removed my crown. Then refused to replace it with a permanent crown after he found "more decay". He put on a temporary crown and gave me a referral to an endodontist. I told him I was not comfortable with a root canal and needed him to replace my crown. If my tooth became a problem, I would seek further care at that time. He refused. Unfortunately, I had taken a pain reliever pill and was in no state to argue further. I believe he took advantage of my drugged state to not complete the treatment and sent me on my way. I guess he believed I would change my mind and get the root canal. I am not comfortable with root canals and was never going to agree to one. A month went by with the temporary crown and no word of follow up from this office. I finally called to ask when I would be able to come in for my permanent crown. I might add it had already fully been covered by my insurance and out of pocket payment. The receptionist said she would speak to Dr. Dimitrios about it and call me back. A week later I received a letter in the mail stating Dr. Dimitrios would no longer see me as a patient due to "noncompliance". WHAT?! Noncompliance means failing to comply with a command. I am not one to comply with something I am not comfortable with, and would hope a discussion regarding options would've been the next step. Also, not once did he stop and think that maybe I don't have thousands of dollars to spend on their insanely priced procedures. Sure, it is easy to say, go get a root canal AND a crown to a rich person, but the average person simply cannot shell out this kind of cash. I was shocked at the accusation, the lack of care, lack of concern and lack of follow up. Dr. Dimitrios is clearly a dentist that does not like to be questioned about other options and treatments. It is his way, or literally, the highway. So, here I am, stuck with a temporary crown, for over a month, in need to go find another dentist and shell out more money for a procedure that should've already been completed. There has also been zero effort to refund the amount for a replacement crown. I will be letting my insurance know of the matter in order to get a refund for a job not completed. I will attempt to find a dentist that will listen and hear the concerns of their patients. It is my mouth, my teeth, my choice and my pocket book. I can't imagine any good doctor telling a patient you have one option, what I SAY, or I will refuse to see you, but this is precisely my experience at Hillcrest Family Dental."

"Dr V. Is the smartest, kindest man, he has fixed my husbands and my smile. It’s really a pleasure going there, he makes sure there is no pain!! His wife Debbie runs the front and is the sweetest lady. We actually like spending our $ there as we know what a deal we are getting. I couldn’t smile before. My teeth Dr V. Made for me are absolutely beautiful. Bless him for choosing to be a dentist! Joanne Dix"

"I am very thankful to have found Hillcrest Family Dentistry. Each interaction from the moment I walked in the door was welcoming. Office management and reception area staff were very thoughtful and friendly. Ashley was fantastic with getting photos and X-rays completed. Jessica is a wonderful hygienist and had recommendations for all my questions and concerns. I'm looking forward to my future interactions with this awesome dental practice!"

"8/11/21 Brandy does excellent, thorough cleanings and investigates any concerns I bring up, no matter how minor. Dr. V explains well any treatment he recommends, and also explains when other minor treatments we considered would bring more risk than benefit at this time. Brandy and Dr V are both attentive, respectful, conscientious and kind. I always get excellent dental care here. The staff are professional, knowledgeable, skillful, caring and friendly. The office is meticulously taking all precautions for Covid-19."

"Doctor Vareldzis is a rock star! He really does great work! His support staff is just as deserving of the compliment! Not only am I impressed with how quickly they got me in and out of there today, but the quality of their dentistry is something to be recognized. Always a quick, comfortable visit and everyone there is so nice and accommodating. Best dental experience I've had hands down."