Premier Radiology

"A month ago they called me and we set up an appointment for an MRI. I wanted to be the first in so we set it at 0745 hrs. I show up, early, and wait to be checked in. They say, “Oh, your appointment isn’t until this afternoon.” I show them the text message I received from THEM stating my 0745/0800 appointment. They reply, “Ou. Sorry. That’s not what we have scheduled.” I told her the text is from her place of business. Why would they send a text telling me what time and have something completely different on their calendar!?! It screws my whole day up. IDGAF attitude. Great. Atrocious place. Customer service is out the window since the past 8-10 years. Worthless."

"I cannot express enough my disappointment with my local Hermitage Premier Radiology. Never have I been treated so rudely by the front desk staff. Rocio Louis was the lady that assisted me. I’m not certain if she was having a bad day or what was going on. She made absolutely no concession in trying to make me comfortable as I was in horrific pain with a broken foot. She had me standing balancing for an extended amount of time with no concerned at all. She was absolutely confused that when I called the schedule the x-ray, I was told it would be done by walk in. I had all of the documentation. Additionally, I had my referral and all insurance information. She had no idea how to put it into the computer. She continued to roll her eyes and huff loudly as I stood there about in tears from the pain. Unfortunately, I had to return to pick up a copy of the results. Thankfully, she did direct me to have a seat until she could locate the disk. I told her when I had called 30 minutes ago I was told that the disk was ready and come in and ask for her personally. She announced loudly she had no recollection of any such call. Once I receive the disk, for some reason she felt necessary to announce to the entire lobby that I would not be able to view the disk. She continued that the disc had to have special software to be viewed and needed to go directly to my doctor. I guess my computer has special powers as the disk could plainly pull up the X-rays. I don’t feel this is the typical service but is based on this location. Next time I will definitely drive to Mount or even Bellevue for better service and treatment."

"The people in the office were great, but the company's billing practices are sketchy, to put it mildly. They required that I pay $300 when I visited. Turns out what I actually owed was only $129. And yet, they still sent me a bill. Not a refund. A bill. I called them. Girl on phone verifies like 80 different things before she can do anything. Then it takes her like 30 minutes to search anything. They are overbilling and just hoping people either don't notice or give up."

"I arrived at 7 AM on a Friday. The waiting room was uncomfortably warm. Checkin was easy and quick. Front desk offered us bottled water. I was taken back in the order of my appointment, not in order of arrival which I appreciate. Kyle did the MRI and was professional and kind. When I left, the waiting room was packed. Very glad I had an early appointment. I never had to call this office, my referring office made the appointment so I cannot comment on whether or not they are reachable by phone."

"Would give zero stars if I could. From scheduling to waiting room to service, this place fails every aspect. Scheduling will tell you your appt is at one time when really it’s a different day and time all together. The waiting room is small for the number of people waiting and smells. Receptionist took about 20 minutes to check me in because she was doing something else then I somehow got skipped in the line and lost track of. I had to follow up with her several times before she realized her mistake. I was in the waiting room for an hour and 15 minutes for a 5 minute scan despite having an appt and arriving on time. They also love to remind people the scans aren’t covered by insurance. Please go anywhere else for your imaging needs!"