Kroger Pharmacy 5319 Mount View Road, Nashville, TN 37013

"Not sure where all the negative reviews come from, but this pharmacy (and staff) has been EXCELLENT compared to the experiences I had previously at Walgreens. They are quick to answer the phone, are always calm and friendly (I used to loathe calling Walgreens cause they made you feel like the biggest burden), and any times I have had issues with my scripts or dr’s orders they have gone above and beyond to help remedy. I am really bad with remembering names, but the young Asian woman and younger black woman (with the same health condition I have), are two of the nicest and most thoughtful pharm staff I’ve encountered in my now years long health journey of interacting with too many health workers to count. When I stopped in most recently, the younger Asian lady remembered a conversation I had with her weeks prior, about switching doctors and feeling kind of overwhelmed by my diagnosis, and made sure to ask me really thoughtful and specific questions about how it was all going. This is the kind of thoughtfulness I would expect from my PCP, but wouldn’t expect to receive from pharm staff. As a normally critical person, I have to think people leaving this pharmacy such poor reviews must be going through stressful or difficult periods in their life, because it is so opposite any experiences I’ve had."

"November 1st walked in for flu shot like I have for years stood at counter 12 min just to be spoken to no one around 4 people in pharmacy and they say I need appointment for flu shot. Got in my car drove to Publix got shot right away. This place had gone to hell in a hand basket"

"Came in yesterday night and was harassed by the security guard via intimidation tactics. Told him he needed to be wearing a mask and he proceeded to follow me around the store the whole time telling me I had 5 minutes left to shop when the store was open for at least another 30 minutes. (I had just head the announcement right before he told me this.) officer Willis who works night shifts should be strongly reconsidered working in that position. It not a very comfortable shopping environment when a police officer is trying to intimidate the shoppers. I felt extremely uncomfortable and recoded the entire experience. I will be letting more people know about this."

"I hate to write this but after over 12 years were pulling our prescriptions for both of us and moving on. The pharmacist Cindi is awful to deal with making a visit to the pharmacy awful! She is short with you and acts like your an inconvenience. Now the other employees and the other pharmacist "I believe Janice" are rock stars, especially Tiffany who is the best!! Again, I hate to write this but there's way too many better places to go where you won't get treated like the customers do . By the way, it is the conversation topic while standing in line, she's that bad."

"The pharmacist, in particular, is one of the most rude, disrespectful people I've come in contact with to ever pick up my medication from. If soft skills classes are available for her, I suggest her take them twice!"