The Auto Service

"Took two cars there for service. First car, Acura MDX, needed brake pads, oil change and (I thought) a new moon roof. Everything was done overnight, all turned out just right. Instead of replacing the moon roof, TAS was able to straighten some components and now it works like new! Second car, VW Toureg, needed tires, brake pads and brake rotors. Again, everything done overnight, and the car is a pleasure to drive again!"

"My wife is too nice to leave a negative review, but when we have an appointment at a set time, we expect to not be forgotten. We drove two cars for 45 minutes in rush hour traffic to get there, waited 2.5 hours only to return at the shop and have them apologize for forgetting about our vehicle and it would be next. Wasted mine and my wife’s valuable morning off from work, gas money to get there, and added stress to our lives as well since we still have to get our vehicle maintenance somewhere else now. Inexcusable and unprofessional! Figure out a better system, so this doesn’t happen again! Have some respect for your customers time! Other than that wife said front desk guy was nice and apologetic. Have no idea if the work they do is any good, but if they can’t figure out the basics, or realize their mistake for almost 3 hours, I am not confident in the rest of their teams abilities. Update: Owner reached out to make things right. Offered a complimentary oil change service, but we declined. Changed from 2 to 3 stars."

"Everything was easy and trustworthy. They read the diagnostic for my check engine light and did oil change. Everyone was great, felt like family. Great to see Steve again! Wish it would have been free, but at least I know the service was needed and not overcharged on my 2015 jeep grand Cherokee"

"Excellent Service and follow-through. For any service like auto repair which is always a cost to us as the customer, the best proactive action a service manager/owner can take is making follow-up calls to inform us of the news, during the repair time frame. I am not chasing my service rep, Mr. Steve Lowe in my case & Big John for details...How is it going? concerned question. It is not always good news (we expect those facts) but it is delivered in a manner that says, Hey, I will be back on the road, and that is all my concern, and I am good to go for some time."

"I researched thru Google for a independent auto repair shop to service what I thought was a issue with my 2012 Subaru Outback transmission. I found TAS, The Auto Service with recent 5 star reviews. In business for 40+ years, a authorized AAA repair shop which tells me I would get high quality honest repair for the money I would be spending. I called to set an appointment, I spoke to the service mgr, John, who was very pleasant. I was informed of the progress of the work being done by Glenn on my car as I waited. No problems with my transmission, it was my rear brakes. Very surprised by the customer lounge with Wi-Fi access, bring your tablet/laptop. Most definitely felt treated like family. Yes, John did say to me, we like to treat you like family."