Montero's Auto Services

"I would give zero stars if I could. I've experienced the most terrible customer service at this mechanical shop. I called the owner, Tony, to schedule an appointment to check the issues underneath my car. I explicitly told him that he needed to lift my car up with his hoist for the inspection. Tony agreed to that and set up the time and date for my appointment. On the day of the appointment, I called Tony to let him know I was about to leave, and he said OK. I traveled from Costa Mesa to Bellflower around 3 PM on Tuesday. The traffic wasn’t pleasant, and it took me almost an hour to get there. I arrived on time, but Tony was busy and asked me to wait. I waited outside the shop for half an hour, then I asked Tony when he could inspect my car, which should have been a quick 5 or 10-minute job. He said I should wait a little bit longer. I waited for another 40 minutes. When I asked him again, he told me that all three cars on the lifts wouldn't be able to be driven that day due to extra work. He asked me to come back another time and then just said thank you without even apologizing. I wasted more than three hours of my time here for nothing. He should have called me when he knew he couldn’t work on my car, especially since I had called him before driving to his shop. Since his wife didn’t work there to help handle administrative work, Tony needed to handle the extra burden. If he cannot fulfill a simple appointment, why should people trust him to work on their cars, especially for complicated jobs like spark plug, timing belt, or water pump replacements? These jobs require disassembly and reassembly with many parts, and he could easily mess up the job. Maybe that explains why my old car wouldn't drive properly a month after he replaced my spark plugs. While his repair costs might be lower, the quality and customer service are subpar. I would stay away from this place with a 9-foot pole. People should also be aware of the 1-star reviews here, and I think they speak the truth as well. My review is absolutely true because I saved the text messages with Tony on my phone!"

"Good mechanic all . The best in the west."

"I have been a customer of Mr. Tony since 2016 and I have always been served to my satisfaction. He is very honest and does a quick job of oil changes and break replacements. Thank you Mr. Tony & your staff for all the work you do."

"One of the more dependable auto repair shop in the Artesia area. Very near the Bellflower DMV. The service is very good and the owner, Tony, is very accommodating. He is also very knowledgeable with repairing Japanese vehicles."

"I found this place several years ago because I moved away from here and needed someone trustworthy to take care of my mom's car. My mom's been coming here and Tony always takes care of her quickly. I just brought my mom's car in while visiting from out of town and he got us taken care of quickly. Great service, doesn't try to sell extra services, I highly recommend them."