AAMCO Transmissions & Total Car Care

"I have a 2016 Hyundai Sonata that started making noise. I took my car to this location and found an issue with the brakes. They fixed it at a really great price and had great costumer service!"

"I visited AAMCO Transmissions & Total Car Care located at 7201 Garfield Ave, Huntington Beach, CA, for a complimentary inspection of my car and talked to Eric. I have a dash cam installed in my car and automatically sends videos to my email when the car is turned off. To my shock, I received a video showing an AAMCO employee using my car for personal and AAMCO business errands. He drove my car to a liquor store, then to his home, parking it in an alley. Afterward, he took my car on a lengthy drive through various cities picking up and dropping off car parts for AAMCO. The cities included Westminster, Fountain Valley, Costa Mesa, Irvine, Tustin, Anaheim, and Stanton. The video had timestamps and locations for each place visited, indicating that he covered a lot of miles and used a significant amount of gas during this unauthorized trip. Unfortunately, the employee's actions had negative consequences for my car. The bumper has road rash now and the alignment is off, so now my car pulls to the right. Obviously, he hit a curb or something hard. I now also have a slow leak in my back tire. Additionally, I discovered that the driver had smoked inside my car, which he denied despite having a pack of cigarettes in his hand during our conversation. After confronting the staff at AAMCO, I was informed that my transmission needed replacement which I already knew, but they couldn't work on my particular car model and declined to give me an estimate. Why did they waste my time and not tell me that upfront? Throughout the process, I encountered multiple lies and inconsistencies. They even parked my car and left it running for over 5 hours, which I could verify through my dash cam footage. When my car is turned off, the dashcam shuts down. I was informed that Vijay T. Deshmukh, was away for the next 2-3 weeks after I requested the owner, but I believe I saw him on the premises when I dropped off my car the day before. Given my experience, I strongly advise others to avoid this establishment. It seems they might misuse customers' vehicles without permission for personal and business tasks, and their overall business practices were deeply unsatisfactory. In addition to the numerous issues I encountered at AAMCO Transmissions & Total Car Care, it's essential to note that they never provided me with any paperwork to fill out when I dropped off my car on August 2, 2023, nor when I picked it up late in the afternoon on Thursday, August 3, 2023. The lack of documentation made it even more challenging to address the situation formally or keep track of the services they claimed to have provided. This further adds to my dissatisfaction with their professionalism and raises concerns about their transparency and accountability in handling customer interactions. Overall, it is clear that this AAMCO on Garfield in Huntington Beach failed to meet even the most basic standards of customer service and responsibility. If I could leave negative stars I would. I sent the owner an email with no response. If you leave your car here, it could be used without your authorization and used for employee personal use or as parts pick-up and delivery car. You have been warned. NOTE: It's interesting that you cannot respond to the owner's response to my post below. I had sent an email to the owner with my phone number, and I have not heard back. It's also interesting that he did not dispute anything I wrote. I have posted 3 videos on my Facebook page. One is the employee at the liquor store walking out with his purchase. Another one of employee driving to another parking lot to consume his purchase and a third video putting a Catalytic Converter in my car to be dropped off in Anaheim."

"My 2017 Chevy Silverado was having issues with shifting, so I brought it into Aamco Huntington Beach. They diagnosed my car and did an adjustment at no cost, and now my car is running great! I am very happy with the service I received and highly recommend this location."

"Took the car in for transmission oil change two days later leaking happened, and I was towed back to the shop late Friday evening. I was told I would have an answer next day on Saturday by 12 noon. I received no call when I went to the garage it was closed. I missed work Monday due to no vehicle when I went in a kind man who walked with a cane and tried to assist me in finding out what was going on with my car. He couldn't find out because no one had looked at it all weekend. I am the sole provider for my family, and one day of lost work really puts hardship on my family. No one apologized. In I'm could hear them discussing how my car was in the way of serving other vehicles and it needed to go. Also, I noticed new deep scratches on my car door. As well as muffin crumbs in my seat and center council. I do not recommend this location. I will be writing corporate."

"Brought my car in for new brakes. The overall price was significant less than what I’d been quoted elsewhere. Since I’d expected to pay more, I splurged to add air conditioning service. Now I’m in love with my car again. Eric, who set me up with the appointment, was both professional and personable. He was patient and knowledgeable when answering my questions. Thank you for the positive experience, I will return when my car needs any future service."