Loyola Marina Auto Care

"Unpleasant Experience with Rude Service and Unfair Fees I recently visited this auto mechanic shop based on a recommendation from Triple A. Unfortunately, my encounter with the manager, Paul, was far from satisfactory. Not only was his demeanor rude, but when I contested the exorbitant $260 diagnostic fee, I was met with a flat-out denial of service. It's disheartening to experience such lack of professionalism, especially when seeking assistance for car troubles. I expected better customer service and a more reasonable approach to fees. My advice to others: be cautious before choosing this mechanic shop, as my encounter left me frustrated and disappointed.this is the shop that you worried about losing thankksfor the heads up never to use your shop!!!!!!"

"I have only used their tire service many times over the years and they have always been great and very helpful. They are fast and take care if your concern right away. I haven't been anywhere else for tire repair service so I don't know about the price but the value is for sure there."

"I was honestly pretty disappointed with my visit here. I paid $100 just for them to tell me that my gas cap was not screwed in properly! There was absolutely nothing wrong with my car. I get that they had to inspect my car and figure out what was wrong when my engine light came on, but in my opinion they should have started by checking the gas cap first. They’re supposed to be the experts. Most other places would not have charged me for this. I wish I had gone somewhere else and saved myself the $100, the 5 hours without my car, and the Uber ride there."

"Finding a good auto care shop with both technical expertise and great customer service can be a challenge. I know... I've dealt with a few who missed the mark! So when looking for a new shop in our neighborhood after my Hyundai Sonata Hybrid Plug-In was off warranty, I did my research and positive reviews led me to Loyola Marina Auto Care. My husband beat me to the punch when his car needed work before mine, but he was so pleased, I was confident we'd found the right place. Paul is the main guy we've dealt with, and he is always friendly and efficient, ready to get us in and out as quickly as possible. Appointments have always been easy to make and within the time-frame desired, and once you drop your car off, he's quick to check back with the report of recommended repairs. Their prices are fair, there's no upselling, no push for higher priced maintenance, so I trust that what gets done is what was needed. We're delighted to have found our shop, conveniently in our own neighborhood, and highly recommend the business."

"Very satisfied with the customer service received from Loyola Marina AC, specifically from Paul. He was proactive and transparent with his communication, which I especially appreciated as a first-time customer. He laid out all my options clearly at every decision point. I would happily refer friends here, and will absolutely bring my car back the next time I need service."