Santa Barbara Airbus

"I prepaid for an LAX shuttle service from their new Camarillo stop for four passengers on Dec 16. Prior to online payment, I contacted them, and their customer service was friendly. They even advertise in their website regarding for paying extra for adding empty seat next to you. However, upon boarding with my wife and two kids, despite the advance payment for four reserved seats, there were no available seats for us to sit together. The attached pictures depict passengers occupying individual seats with their belongs, even when traveling together!!! I sought the driver's help, who called for volunteers to sit together. Fortunately, one passenger moved, and we found two seats. However, the driver insisted my wife and I sit separately and either hold our child on our laps or use a separate seat. This situation shows their poor management approach and not having and plan for seating passenger considering the advance booking for four passengers. Upon contacting customer service, the attitude was different. Speaking with the manager revealed a first-come, first-served policy.. Despite expressing dissatisfaction, the manager encouraged me to share my experience with others. While my family initially looked forward to the new Camarillo stop, the poor management and reluctance to improve services marred the experience. I decided to not using their service anymore until the management plan to change his attitude and try to implement better services. The current claim of paying extra to avoid awkward encounters is contradicted by the actual seating scenario. The management should simply improve their services and implementing some new arrangement for seating people specifically people are traveling together to be seated next to each other while they reserved in advance. Not the current situation that even the group of people are traveling together prefer to occupy one seat and put their belong in the next seat that is shown in this picture !!!"

"Right on time and courteous drivers. No need to make appointments. Great airport service to LAX and back. Drive your car into the lot, leave it and take the bus for $55. No need to rely on someone for rides."

"Super! The staffs were friendly and helpful. I took a round trip to LAX. I called them to ask about bike parking and they helped me in every step I needed to do to park my bike and to take it back at night when the office was closed. The bike was parked in their safe parking area, but outdoor. It was only a few days, without rain, so it was perfectly fine. The bus was also super clean, comfy, and always on time!"

"I had a very positive experience with this company. My flight from LAX to San Luis Obispo was cancelled at 2am and the earliest option I had to get nearby was to take a shuttle to Santa Barbara at 8 am. Since I didn’t sleep in the airport I was totally distraught and the phone agents helped reassure me I was waiting in the correct spot and gave me continued updates of when the driver would get to the terminal. I was in tears from my long night of not sleeping in the airport and the bus driver comforted me. Truly above and beyond customer service!"

"Comfortable ride from Santa Barbara to LAX. Overhead space fits backpacks or very thin suitcases (my Away carry on did not fit). Driver will place larger luggage under the bus. $55 for 2 hour ride. The bus left exactly on the minute it said it would and arrived before the scheduled time. Definitely check out the schedule beforehand to best time your arrival."