Chevron ExtraMilePetaluma

"Three attempts at a carwash and still is not working correctly (only get a rinse and dry) but told there is nothing they can do. How about putting a 'not working sign' on the machine until you get it fixed or offer a refund? Out $16 and wasted time on 3 separate trips to non-functioning carwash. Side note: They said other customers were having the same issue..."

"Sold me outdated Powerball ticket for November 1, 2023 ,Didnt notice till today 10/08/2023 . Are they pocketing $2 or pocketing stollen lottery tickets? Lame"

"I paid for a car wash and it stopped / shut off before it started to dry the car. I watched & the second car after me had the same issue...the dryer was not working. Both of us went inside & spoke to the tall guy (He was not wearing a name tag but here is his picture) who was so rude. He told me the wash is designed to not have a dryer. I asked "why does it have a dryer then" and he said it doesn't matter. He also told us he was not going to stop the car wash but instead was going to let more customers go through even though the wash was not working properly. He never said anything like "I'm sorry I would love to help you" etc....he does not care about customer service. I asked to speak to a manager & he said "the new policy is we do not have managers to help with issues. I asked what he would do if his store was damaged (thinking he would actually call a manager in that hypothetical case) & his reply was "I would not call a manager. I would call the police or fire station" WHAT??? He took my name and number and said "maybe you will get a call back but probably not and that's your only option" PLEASE If an owner or manager reads this please respond to me. I buy a lot of gas here and after yesterday I never will again unless this is fixed 1-21-2023 is the date I went there."

"Worst Chevron experience in 30+ years. Somehow this particular Chevron is so badly managed, that they have resorted to a policy of 2 packs of cigarettes per customer. Not per person. Per vehicle, per day. The slob that seems to be the only one working there, ever, really digs hall-monitoring this particular rule. Policy: They WILL NOT let another person from the same vehicle buy another 2 packs. Refused to give management info, or number and was a real d**k about all of it. Unfortunately that's about all he really pays attention to. Apparently they got scammed at one point, so now it's everyone's problem. We drive 45 minutes to get to Petaluma from a rural area, and this is right on our way to weekly errands, so obviously this is a complete pain. It will burn them pretty quick, as concessions are the meat on the bone for gas stations. We definitely will never be back."

"The car wash here is one of the few true "touchless" washes in the county (no brushes to rub into your paint). Not a perfect wash, but fast and cheap (~$10) is good in my book. Otherwise an average station."