Bowlero Chula Vista

"I just want to thank the manager for making our experience worth it. My family enjoyed the time we had plus my extended family also came and had a great time as well. And for the baby changing table being installed into the bathroom it's much appreciated"

"I recently had an unfortunate experience here and feel compelled to share my feedback. Our visit was marred by persistent issues with the bowling lane, which seemed to malfunction for a significant portion of our time there. The inconvenience was exacerbated by the fact that we had to seek assistance from the manager, Christian, on more than 10 occasions. Despite the evident problems with the facility, the most disheartening part of our experience was the refusal of a refund due to the lack of a receipt. While I understand the importance of proof of purchase, it seemed unreasonable given the extent of the issues we faced. Christian, the manager on duty, was unwavering in his decision, which left us feeling frustrated and dissatisfied with the overall customer service. The malfunctioning bowling lane not only disrupted our enjoyment but also required continuous intervention from the staff, impacting the flow of our game and overall experience. It was disappointing to see the manager, Christian, seemingly prioritize policy adherence over customer satisfaction, especially in the face of such evident technical difficulties. I believe that a more customer-centric approach, especially when confronted with persistent issues, would have made a significant difference in our perception of this place. I encourage the management to reconsider their policies in situations where customers encounter substantial disruptions to their experience, such as malfunctioning equipment. In conclusion, I hope that this feedback serves as constructive criticism for this place. While I understand the need for policies, a balance between adherence and flexibility in exceptional circumstances can greatly enhance customer satisfaction. I hope future patrons have a more seamless experience at your establishment."

"Great spot to bowl! Gets busy but super friendly staff and great bar!"

"Went here for bowling. Checked the schedule for leagues beforehand and none were shown for Mon eve but showed up around 6 with all lanes full and told none would be open until 830--could've been a party or something else. Decided on the arcade instead. I counted at least 5 broken games and the vr straps were broken as well. The games seemed overpriced-- have been to at least 3 others recently and this was the most expensive. Prizes are all given via vending machine wich is kinda neat but extremely slow. Would've hated for anyone to wait behind our party of 4 to use all our tickets. The claw machine prizes are obviously packed in. IYKYK. The workers walked right through us several times without taking alternate paths or saying "Excuse me" or other. Our kiddos had a good time, but for arcade def wouldn't come here again. For bowling you can reserve but will be over $100. Will just leave and come back if all lanes are full next go."