Carter's

"Great prices and very helpful staff. I wish they would get away from the random yelling of Welcome as you walk through the front door. They don’t even look at you and it’s not sincere."

"Worst customer service!! First of all the door is busted so if you are pushing a stroller or a You need a wheelchair you won’t be able to open it from the bottom outside.. and none of the employees are helping with the door. None of the employees are near the entrance to say “welcome to carters “ like another carters stores I’ve been. None of the employees ask “ are you finding everything ok? , do you need help?, the normal questions… I found a shirt but I needed different sizes to match my 3 boys.. I went to the cashier and I asked her: excuse me, where can I find this shirt? I need more and different sizes.. so she answered: in the same place you found that one…. Wow!! I wasn’t expecting that answer! Then I said: well I don’t know if I found it miss placed, but if there’s no more there, is there any other way I can get more shirts? And she said No. I mean maybe checking another stores?? Online? She needs a better customer service training."

"Suggestion: buy online! Clear prices, all selection and most importantly you don’t have to deal with rude associates. If you really want to buy Carter/OshKosh clothes go online. Going to the store is a waste of time, especially this one! I stopped by yesterday to purchase some winter clothes and to my surprise the store was filled of clearance products from the summer line and Christmas dresses/pjs. No jackets, no sweaters, just a bunch of summer dresses next to a Santa. Why? What's even worse is the false price advertisement. So each stand has a "discount" but most of the items on that stand are not included in the deal, so customers really need to be careful before purchasing an item. I asked one of the 2 ladies working there (the nice one) to clarify the buy one get one free since there were t-shirt and pants on the same shelf. She said it applied to the t-shirt advertised for $11 and not for the pants advertised at $12. When I went to pay I discovered that I would pay $22 for the 2 t-shirt (full price for one and 1 free), not $11 and 1 free as stated on the shelf. The other lady kept checking me out, and when I got back asking for clarification the lady treated me like an idiot. I made it clear that the fault is on their side and I requested a refund for the 2 t-shirt (quality is not worth that kind of price). I should have asked for a full refund and go online...I was so mad but I wanted to get out of the store as fast as possible. Also if you go there and they don't have the size you're looking for they are only going to suggest to go to the El Cajon store (happened to me and to another lady in front of me at checkout). They don't even try to help customers by ordering online and having that delivered in store...no they send you to another one. I'll keep saying buy online and also target has better kids quality and at least prices are advertised correctly!"

"So far, I was having a great experience at this store. Last weekend I was at the store and one of the employees made some weird interactions with me, I would say passive aggressive comments. In other words, she seemed like she was having a bad day and didn't check her attitude toward costumers or she just doesn't like her job, and costmers we can tell by her demeanor and her attittude. I worked in retail for many years so, I know exactly what I'm talking about. Overall, I like the store and the rest of my experiences from the past."

"The store itself is nice, large, well stocked. There is one employee there who is extremely nice and very helpful. I’ve been here many times now and every other employee is just miserable, rude and condescending. I won’t be going back"