Apple Higuera Street 899 Higuera Street, San Luis Obispo, CA 93401

"Store is complete garbage, I will never buy anything Apple again. This store declined me a service for my iPhone that Apple Support assured me they could perform. I drove over 30 miles only to get denied help. Store said Apple Support team probably "misunderstood" the issue, despite the Support Member fully understanding the issue and repeating it back to me at the time I made the appointment. The employees and management here should be embarrassed by their level of incompetence."

"This store lost one star for each of the two techs that spoke down to me when I had questions about a phone transfer. One tech was short with me when I had a concern. It became tense until he finally validated my concern with another tech. If he hadn’t done so, a bug could have been transferred to my new phone. I thought it was unprofessional for him to repeatedly tell me not to have an issue until there was something to have an issue about. Well there was an issue and he wasn’t listening to me until he finally spoke to someone else. The second star I removed was for a tech that had a short impatient response to a very simple question I had. When I asked again for clarification he kept repeating himself in a short impatient tone. When he walked away, I asked a newer tech my same question and he very kindly explained. Good customer service focuses on communication. Being able to “listen” to a customer and respond in a way that doesn’t leave the customer feeling talked down to. There are good employees that work there. I gave a star for the newer tech that took time to treat me as a customer and explain information in a professional manner. I also really liked the tech who initially greeted me at the door, he was patient and took time to provide knowledge of the potential issues with my phone. One last star given since the issue was resolved but I left the SLO Apple Store feeling unsettled enough to write this review about the experience. In reading other reviews, I am not the only person that has left the store feeling talked down to by some of their staff."

"Husband and I went in to exchange AirPods. AirPods were under the year warranty. Arrived at least an hour and a half before closing when I checked in, they told me I would be seen in the next 30 minutes. When I received my text saying that I was going to be seen next I was escorted to the Genius Bar and ended up waiting about a hour. The time it took them to exchange the AirPods was about 10 minutes however, I was waiting for over an hour to be seen when initially I was told I was going to be seen in 30 minutes Apple Store staff was sitting at tables chatting sitting at the cash register chatting. People were coming in after me and being seen before me, and leaving within 10 minutes of arriving. There was about 10+ staff working only helping out a handful of customers while my husband and I sat there waiting for somebody to help us. Finally somebody helped us and no one apologized to us about the wait. Husband and I are both obviously Hispanic. other customers that Arrived after me, and being seen before me were caucasian. This store has a priority of helping out customers with the lighter skin tone rather than customers who were patiently waiting for someone to help. I will never go back to San Luis Obispo Apple Store. If I have to, I will go to Santa Barbara Apple Store, or just order it online. overall terrible customer service seem like all the staff would rather be chatting amongst themselves instead helping customers and it seemed they had a bias of helping other customers rather than people who were in line and arrived before others."

"Service in this store was outstanding. The gentleman, Brian, that helped me was so knowledgeable, patient, and kind. He also took time to double-check to see if the things he/we changed and corrected on my computer worked. I would not hesitate to go back!"

"On 9/10/23, I went to the Apple Store in SLO for support with my iPhone. I needed help which I thought would be creating a new password, as I was unable to open my phone. The first employee asked and told me I would need my Apple ID to get help. I said I did not know it, as it was on my locked phone. I was told that I needed to see a tech person and I made an appointment for 25 minutes later and he politely said I could leave and return for my appointment. All good and helpful I returned to another employee who had a different customer relations style. He affirmed I had an appointment, but began to ask me multiple questions about my phone of which I did not understand. Pause….I am not a college student or young or even a middle aged person. I am 70+ and my reason coming to the store was for help. I know little about my phone, not even enough to ask questions. I repeated what I needed and he asked the same questions of which I gave answers which he did not like or understand and repeated the same questions to me as I tried to ask questions. There was only one change in our conversation: His voice got louder. He asked if I needed the phone number for Apple Care, as he could see I was shrinking back and ready to leave. I said yes and he looked at me and said, “You have paper and pencil?” I said I only have a locked phone. Another employee gave me needed paper and pen and I left feeling…. Old. Stupid. Unprepared…. Embarrassed….and no further ahead then when I came in. So much for Apple CARE My family in another state were able to help me. That was CARE. Q"