Safeway 4080 San Pablo Avenue, Hercules, CA 94547

"This is relatively NEW Safeway and I will never understand the parking lot! Why build so many businesses in way too small of a lot? I am sure Safeway has enough money to build another parking level. PLUS I decided I didn’t need my shopping cart and while my husband waited in the long lines I went to return to the cart area. WRONG! Unbeknownst to me, the cart would not go outside until it went through a register so it got stuck in the doorway. Then I went over to customer service to complain and explain and no one ever came to assist. However, Still better than the El Cerrito Safeway."

"This store is a mad house. You compete to get in the parking lot. One car per green because the entrance is right in front the the storefront crosswalk. The back exit is a mess of cars at the gas station and a one-way road; you can only turn right to get out. The entrance turn lane from the south is a mess of cars trying to get on the highway and blocking the entrance. Then you get in the store. Sky high prices and if you want savings you'll have to download an app (before you arrive as there's no service inside the building). The membership savings do not include newspaper coupons or digital coupons, so good luck getting any of the advertised savings. No customer services staff to help with a line of people at the back waiting for someone to show up and help. The cashiers tell you to call corporate if you want to lodge a complaint. What understaffed, angry employees. Angry customers now too. The city council knew better than to build on that corner. Shame on them."

"Not many people like using self-checkout which was a plus for me. I was In and Out in minutes with my Everett and Jones BBQ sauce."

"I'm never disappointed with the quality of service, convenience, and products. I can always trust to find what I need."

"This Safeway WAS great when it first opened. Now not so much. If you are a diabetic, do not shop here. For some reason they stopped stocking many sugar free and dairy free items. Initially, they stocked many healthy items. now they dont, I called and asked them if they could just keep stocking the stuff that they used to, I got no response. The products they no longer stock but used to are: Swiss Miss Reduced calorie, So coconut milk, So icecream bars, # 3 coffee filters, Mothers oatmeal cookies, gluton free coconut chocolate chip cookies, Nagori Sake, Organic blueberries, harvest gluton free pasta. They just don't care. Its a real shame when places go down hill because people who work there dont care about their customers needs. There is a definite problem with consistency. Kudos to the produce department, otherwise only 1 star."