Big Brand Tire & Service

"These guys hook it up! Cost efficient and I was In N Out! The only thing these guys are missing are French fries! thank you George! ⭐️⭐️⭐️⭐️⭐️"

"Joe, the manager and his team of mechanics at Big Brand Tire on Washington Blvd in Mar Vista were professional, efficient and honest. I would highly recommend them. I bought 4 new tires from them today and was very happy with their service and professionalism."

"Joe was so helpful with my flat tire. He was able to repair it in a timely manner and free of charge! Staff was pleasant and I enjoyed their service. Highly recommend if you need your flat repaired or oil changed!"

"Came in with a low pressure back left tire. They took a look and pointed out a nail, and said the tire would need to be replaced. They were fast and reasonably priced and I left happy. 2 weeks later my car alerted me that the same time I had replaced had low pressure again. I looked at the tire and saw a nail, again. Bring it in, thinking I’m having terrible luck, and am informed that they had replaced the wrong tire two weeks prior. This was fully their error. It’s not like I had misspoken and said “back right” because they themselves pointed out the nail in the back left tire. They also did not write down in their records (which I received a printed copy) which tire needed the work, even though there was a spot for it. Clearly their error again. Ideally they would have just done the job I had already paid for it and comped it. Or at minimum just charged me for the tires themselves and refunded the service/work charges from the first job. All they could offer was a discounted rate on the second tire I now had to pay for. There was no “I’m so sorry, this was our bad.” No adjustment or refund on the messed up first order that resulted in me needing to pay twice for a job they messed up the first time. I only got an apology and a coupon for an oil change after I asked for a partial refund on the first order. Clearly a lack of attention being paid here."

"I dropped my car off at 11 AM today and I instructed them to change my tires. Give me an alignment and install new center caps which were all done appropriately. However, after receiving the car I drove to the self service car wash where I washed up all the dirt on my rims because they were filthy After the tire change and that’s when I realize that all four rims were badly scratched in multiple locations with the most prevalent being on the drivers side front wheel. I am extremely disappointed after spending over $1700 to have this kind of unprofessional experience. I would like the employee who changed my tires to be held accountable for the damage to my vehicle, and I respectfully demand that big brand tire compensate me for the damages, and my time that will be taken to fix the damages. Please contact me at your soonest convenience to discuss this matter because I am livid with my first and last experience with your company and I already have and will be warning others about the quality of work done in this location. I came in for a new set of tires and left with 4 damaged rims on Friday I am really angry and I want the employee to apologize to me and be held accountable for the damage. They also scratched my rear bumper Update: I called @bigbrandtire today and told them about the damage and their employee Brandon Gamon literally laughed at me on the phone because he thinks this situation is funny. Save yourself the time stress and hassle and go somewhere else"