dd's DISCOUNTS

"I want to thank Tyler Bazile, a DD's department store manager, for her excellent courtesy towards me. I have been a regular customer at DD's across the country and have always found great value in their products, from clothing to household goods. However, my experience at the Hemet DD's was exceptional. Tyler went out of her way to understand my needs in decorating my new home and offered me personalized services. As I recently moved to the area, Tyler also welcomed me and helped me acclimate to the environment. I truly appreciate her efforts and the sense of belonging she has added to my joining a new community. Tyler, you represent your position and your company well!"

"Best prices in town for clothing, shoes, hand bags, towels, linens, kitchen gadgets and much more!"

"Busy, quick checkout, lots of inventory! Great prices!"

"Cheap clothes but after first wash they fade. Guess it's what you should expect when you pay low prices.but as for my art supplies I was amazed it did not have to much to select from but to be honest nowhere else have I seen such great prices for such great sets even sketch pads that were hard covers and 11×9 80 pages for 3.99. my mind was happy"

"I will never again give them my business! I, being in customer service for over 30 years am disappointed in how management treated me today. There was no effort or attempt in helping me find a resolution. I was next in line to make my purchase. I asked if I could see the suitcase opened to ensure the inside was suitable. The cashier removed the sensor opened the suite case and moved me aside and said "next customer please!" I was in awh! She didn't ask or explain herself. She took 2 customers and left me standing there with my mouth opened. Aa she called the 3rd customer I asked if could finish my purchase. She replies with a "I gotch'u" and scans a receipt like she does this alot. Maybe as a regular customer I would have known the protocol. As she completed my transaction, I tried to close the suitcase and the zipper got cought. I asked if there was another and she said "go look!" So, I did! I could not find another but there was a similar one for about $25 less. I was not familiar with the no cash back policy. I asked if she could void the transaction and ring me up again. With an attitude another cashier said "we don't so that! You have to get store credit!" I would think they would have apologized or showed some sympathy or even call another store to see if they had the same suitcase. They did not care! I advised I was going to call the bank to file a claim. As I was on the phone trying to find a resolution other than a store credit because I was not a fault, I noticed the cashiers getting in a circle around a tall man. He began to walk away. I asked for a manager and it was him Don the manager who knew his store had a customer with a problem and instead of addressing it he was running away! The cashier yelled out across the store "Don! This customer wants to talk to you!" He approached me like he had no idea what was going on. I explained the situation and said "sorry, we dont to that!" and walked away. I finished my claim with my bank and left the store. I will also be reaching out to corporate a Ross Corporation and to the company that makes the suite case. I work to hard for my money to give it away and I will think twice before shopping a a Ross corporation."