Ross Dress for Less

"Really bad experience watching Anita the fitting room attendant yell at a woman and her young daughter over trying to use the restroom while she wasn’t present. The woman was urgently looking for a restroom after spraying a product on her arm and needed to wash it off because she said it burnt. She thought my boyfriend worked there when he came from the fitting rooms with a stack of clothes in his arms and asked him permission but he said he didn’t work there. Anita came back to her post and yelled at the woman and said she needed to wait and couldn’t go past without her being present, then proceeded to yell at her young daughter to move their cart out of the way and leave it around the corner. She was young so I understand wanting to be near your guardian. Please address your employee about this and have her fix her attitude especially when someone could possibly be needing medical assistance. Updated review: I returned here to get some Tupperware and had yet another unpleasant experience with a different rude employee who just seemed she didn’t want to be there. Her name was Sandy and she rang up my merchandise at the register. No greeting of any sorts, just straight to yanking the Tupperware from my hand before I even placed it on the counter. She seemed so bothered that I asked to get a ring from their locked jewelry box. She was more focused on looking at and talking to her coworker who was leaving than engaging with what I was requesting. Terrible customer service once again. If that’s what you’re looking for then this Ross will never disappoint."

"Its ok. I like the one in Redlands better. I Hate the one in downtown San Bernardino, its messy. This one is clean but they don't have much in stock."

"Employees don’t care about customer service, floor employees treat everybody like thieves and makes shopping environment uncomfortable- Lil Maria as the cashier refer to her. I tried to report to the cashier and they didn’t acknowledge it. I told the Loss Prevention Employee who seemed to be in charge and she laughed in my face and told me to “Have a nice day”. Management needs to step it up and consider a customer service re training. Bad shopping experience."

"I've been coming here for years, and I do get bad and have good experience. Haven't been here since before the pandemic and the store is spacey as they moved some stuff now. If you're lucky, you can find some good items. There's even a amazon pickup now. Staff is OK, but must they put everything in one bag??? We can't take out the carts, but since mom's disabled I have to be the one carrying the heavy lifting, as well as multiple bags especially since it's seniors day. Not every senior has someone with them."

"Literally obsessed with Ross I wish they had some kind of Rewards program since I probably spent about $10,000 in 3 years, and yes all these your purchased except for the red ones"