WaBa Grill

"I have gone to many Waba Grills, because I enjoy the food. However, I enjoy my bowls with garlic Serrano sauce and freshly squeezed lemon juice. I don't like to need to slather my rice in waba sauce or eat dry rice. They don't have freshly Sliced lemons here like they do at every other Waba, and they charge for their garlic Serrano sauce. I won't be coming back."

"I've given this location many chances before leaving any review, but I'm so done. Is it so hard to get an order right? At least 3 times they gave me wrong rice, forget veggies, etc. Save your money."

"Food was over cooked and the service is TERRIBLE kids watching football trying to prepare your food. Need to hire better staff these kids are rude and unprofessional even though it’s fast food. Will NEVER return"

"The person behind the counter was not friendly Fermin Also the cook inThe grill was loud watching football The teriyaki sauce taste like pine sol. My rib eye rice & veggie bowl was so low ,barely filled. I will not return here again."

"I won't return to this location. I always order two Chicken/Veggie bowls, no rice and no sauce. This location charges extra for no rice. We noticed our bowls had almost no broccoli 3 in one, 2 in the other) or carrots, (basically no carrots) and were over full of cabbage. Frustrating since we paid extra and got a bunch of cheap cabbage. We called and spoke to Maraville. According to her, a regular bowl has 3 broccoli, 6 carrots and 1oz of cabbage. For an extra charge of 30¢ you get 4 broccoli, ? Carrots and 7oz of cabbage. Maraville insisted on watching the video camera footage in the kitchen to see if we were served the correct amount of vegetables. She continued to argue with my wife about how we got the correct about of each veggie, she saw it on the camera. Not sure how she was able to identify for sure which ones we got. It really doesn't matter. She went on and on about the footage. Please see my photo on a calibrated commercial scale which shows after eating the chicken and couple bites of other veggies, my bowl clearly had 9.6 oz of cabbage. So if she wants to be mad, she needs to look at her kitchen because I got half someone else's cabbage! My wife's bowl after eating some of her cabbage still had 5.6oz! What is upsetting about this whole thing is how Maraville argued with my wife for such a long time. She never once apologized or addressed that we had a poor dining experience. I have food allergies and cannot eat very many places besides my home. Because of this, and my work schedule we eat out many times each week, most of the time it's waba for the plain chicken and veggies. It won't be at this store again. This was not how to handle an unhappy customer. Maraville needs customer service training and acted innappropriately. You can de-escalate someone usually by just listening, being understanding and apologizing. That's all my wife wanted. **Edited for typos"