El Pollo Loco 28261 Crown Valley Parkway, Laguna Niguel, CA 92677

"I go to this El Pollo Loco all the time and I get the Queso Blanco. It's always the same consistency and they always know what I want. Great service always and restaurant is always clean! I will always go to this r it and recommend this place to family and friends. Cheers"

"I ordered a shrimp tostada salad and it was so tasty. I’m a pescatarian so I love when they have shrimp on the menu! Definitely recommend it with the cilantro dressing and the green salsa. I love going to this location because the service is alway fast and the restaurant is clean, not to mention the staff they are always so helpful and kind. No matter of it’s the drive thru or inside the restaurant, they are always consistent. 5 stars always!!!"

"Ordered 2 crispy tacos and got instead 2 soft tacos that taste like paper and can't be eaten as a taco because the tortilla is so wet (from the chicken juice?) that it's slimy and in pieces. What a waste of money, will not return."

"I’m f I can give 0 I will! Patricia Fabiola, She is so Rude! Look at my receipt, I asked if she can give me 6 mild Pico, 6 regular Pico and 2 cilantro sour cream ( I’m ready to pay for the cream) but when I checked my order I said this is only 4 Pico and she said yes! You said Pico and I told her yes but I need mild and regular and where’s my 2 cilantro cream and she looked passed off and she gave me only one! And not that she also very rude to the customer in front of me, the guy asked for a sauce and she said you were here yesterday and I gave you a lot! Where did it go? You threw it away?! Then the old guy said never mind it’s ok. I think this associate should have a training! I hope that she’s not the supervisor coz she not showing her team, A good manner and good customer service! You should check or review the video! This location are terrible for customer serviCe especially drive thru! They will not give you the condiment you asked for. Terrible!"