Islands Restaurant The Shops at Mission Viejo Shops At Mission Viejo, Mission Viejo, CA 92691

"I frequent many different Islands locations. I go to Islands at least once a week if not more and always leave great reviews. I have never had a problem. We love the happy hour. My go to drink is the Mai Tai. They are fantastic and happy hour prices of $5.99 can't be beat. However we went to the Mission Viejo location this past weekend and were very disappointed in the service we received. We were in the bar, it wasn't happy hour and ordered Mai Tais, $11.99. The Mai Tais are premixed and are always the same. Then they are to float dark rum on top. We ordered at total of 6 drinks and none of them had the dark rum. When we brought this to the servers attention she stated that they are to float one once of dark rum on top of each drink, which she said she did. It was obvious she did not, especially to someone who regularly orders this cocktail. The dark rum is very visible . All would have been ok if she just handled it but she was very rude. Horrible customer service. We were so disappointed. We were raving about their drinks to our friends and then this happened. It seemed like such a small thing for her to do to make the drink right. She chose not to. She would rather have unhappy customers. Oh well, we will still be regulars at happy hour. Just not the Mission Viejo location."

"Our last visit was shocking. Food had to be sent back 3 times.. two burgers was the total order so not complicated at all! Couldn’t get the right bread on one burger, couldn’t get the right meat cooking preference on both burgers, (they switched the one with well done with the one medium and Vice Versa) we also asked for fries no salt and we got fries noticeably salty. The cook was either dyslexic or on a substances. Ruined my Saturday because my wife gets triggered by wrong order type stuff. Also my Bloody Mary was without olives which I’ve had plenty of times here with olives before. The server was nice but that’s all. Edit: My wife asks for her burger to go, we get back home, and the burger has the wrong bread!!!! I am so glad we didn’t leave a tip because that would added even more insult to injury"

"The big wave burger and Tiki Tenders are some nice Islands favorites that I enjoyed. It’s a nice vibe in the restaurant with dim lighting and the server was pretty good. An overall enjoyable experience, although the wow factor for food and drinks could be a little better. Place for the family for friends in the Mission Viejo mall."