Ramona Motor Works

"All my coolant came out of my car when dropping off my kids at school. I parked immediately and called Ramona Motor Works, since reviews looked promising. I asked if I can have my car towed there. She said yes but wouldn't be able to get to it until later that day or the next. That was fine with me, since I am in no rush. After the phone call I got in touch with the towing company and they said 30 minutes. I followed the tow to the shop and immediately 3 men who I assume are mechanics were passing annoyed looks and talking about why is there a tow truck. Obviously the woman in the office did not relay the information. When I told him it was my car he asked what was wrong with it and I told him my coolant exploded. He said, "so its not drivable?" I answered no. Then he changed his annoyed facial expression to neutral and walked back into the garage. Already I didn't feel like they should have my business but I don't like confrontation, my car is there and I am not in a rush. Lets see what they say about the diagnostic. I signed a paper and left expecting a call tonight or tomorrow. I was called within an hour, being told they drove my car behind the shop and it overheated (duh, no coolant). So the mechanic looked at it and quoted me $1750. I had a tow truck bring it home and the woman gave me the quote receipt that includes the parts and their numbers. They are charging me $125.36 for a water pump that costs $67.99, engine mount $130.08 which costs $60.99, 1 belt for $46.80 that costs $13.07, another belt $29.28 that costs $20.99, 2 things of coolant for $89.90. Not even 1 full thing of coolant fits in my car and its $20. Last but not least, thermostat assembly, they are charging me $386.35 for a $150 dollar part. These are the exact pieces they wrote in their quote with the part number. $807 in just parts that would actually cost around $340. Which means I am being charged an extra $467 plus labor fees. No thank you. Actual part costs and labor fees is how it should be. I should have been quoted closer to $1280."

"Always received excellent service from Sal and the rest of the employes at ramona auto works. I've had had auto repair work done there for 30 years. On the few occasions there was a problem, Sal made it right."

"Had a bit of a catastrophe with my engine and was towed to Ramona Motor Works. Used the convenient after hours drop. Absolute first rate service, quick (and accurate) diagnosis and a frank, honest, estimate of both cost and time to repair. All said and done, the car came back to me better than ever, on time and UNDER budget. Really loved that last part. Sal and his team are great, and worth towing your car to Ramona."

"I CANNOT recommend this place enough! I’ve never signed on to review a company before but the service,expertise, and pricing is unbeatable! I’ve been going to this shop for years and have never been disappointed with the personable and efficient staff here."

"What a great shop and experience. Picked up a '74 Dodge Dart that was running well enough but needed some detailed attention: Fuel tank, speedometer, wiper motor, hoses and belts, AC conversion, etc. Sal and his team did a thorough and excellent job. Sal did a great job communicating with me. He was very kind and professional throughout the process. This shop was recommended to my by a close friend and I'm glad to refer other to them."