Sam's Club Tire & Battery

"I went in for a tire that was leaking air. An associate told me it was unfixable and that I did not have a spare. He said he was unable to put the original tire back due to policy, so my only option was to buy a new tire. So I did, I bought four. Turns out, I did have a brand new spare and Julio just lied. I wasted over four hours and $600."

"I work very far from home, so I ordered my tires from the Sam's Club website which seems pretty convenient in theory. Order your tires and installment package, call the shop, schedule an appointment to have installed, then get them installed when you can come in. However, you can't just call the shop and schedule an appointment. I called every day after being notified my tires arrived (quickly!) and nobody at the tire desk ever answered, and when I got through it was because another person answered and told me they'd get my info and have them call for an appointment. That did not happen. What happened then? I went to the shop on my day off, pulled up, realized it's not like the places where you pull up, they take your keys, and you wait. So I parked. I talked to a technician who told me "You'll have to make an appointment and we're booked a week out." I was pretty annoyed to hear this and told him, "Well, if you guys would answer your phones I'd have booked an appointment last week when I ordered my tires so that doesn't work for me." Went in and at last got to talk to someone at the desk. I told him everything I've typed so far along with a "If I can't get these installed today, I'd like to cancel my order because this is not cool." Why 4 stars when it seems like I was pretty unhappy? Well, the clerk listened to me, booked me for that day, and apparently it was a good weekend because the installation was discounted, so I paid less than the online order was quoted for. Takeaway? If you buy tires at Sam's schedule in person cause it's very unlikely you'll get through to schedule an appointment in person."

"A relaxing atmosphere with friendly and courteous customer service. I went in for a car battery replacement, which took about an hour. The wait wasn't bad at all as I was able to eat and do some shopping. Additionally, they installed the battery without the added charge for labor."

"Called at 5pm, transfered to tire center to have my tire replaced. They confirmed they had the tire I was looking for and said they take the last car at 7pm. I get there at 630pm ready to get the tire. I was even going to put the wheel back on my vehicle myself when they changed to tire. They said they were not taking anymore cars. They had one car in the entire shop. I told him I need to work and I work far, I shouldn't be on a spare for many miles. Nope tire shop says sorry. Lazy, and unprofessional! Not willing to make a sale. I had even told the tire guys I was on my way to have it replaced. I wasted my time and fuel to be treated unprofessionally."