Jiffy Lube 27240 La Paz Road, Mission Viejo, CA 92692

"I called 3/04/24 to check if they’d be able to change my spark plugs if I got there at a certain time-The employee said yes. I was running 10 minutes late so I called again as I was driving there to update them about my new arrival time and again asked if they’d still be able to change my spark plugs-Again, the employee said yes. Showed up, checked in, gave them my keys, and proceeded to get my nails done next door. Less than 30 minutes later they call me to inform me that they’re unable to do the service because they wouldn’t have enough time. I explained to them that I called and spoke to an employee 2 times confirming they’d be able to get the service done by the time I arrived. The employee said he was unaware how long the service labor would take… HOW DO YOU NOT KNOW THE BASIC DETAILS OF THE SERVICES YOU PROVIDE?! IF THAT’S THE CASE, THEN HOW DO YOU NOT AT LEAST HAVE THE COMMON SENSE TO FIRST EDUCATE YOURSELF ON THE DETAILS OF THE SERVICES YOU PROVIDE BEFORE YOU ANSWER ANY CUSTOMER QUESTIONS REGARDING THE SERVICES YOU PROVIDE?! I wanted to scream. I asked if they could at least change the light bulb on my headlight if they cannot change the spark plugs-Yet again, the employee said yes and they’d take a look. It’s not 10 minutes til closing time and I haven’t gotten a call from them with an update about the status of my service so of course I was responsible for calling THEM instead. A different employee answers the phone and inform me that they didn’t have enough time to “take a look” at changing my headlight bulb because they had another car who showed up AFTER ME whose service they were consumed with completing… To add more insult to injury, I asked where my car was since they had my keys and the employee said that they legit left my keys sitting inside my car which was parked in a public parking lot. They weren’t even going to call me to notify me about that impertinent information. I had to wait til my nails were finished until I could literally rush to my car in fear of either IT, or something inside of it, would get stolen. This was the worst experience I’ve ever had in my life at an auto repair/maintenance place. The employees couldn’t even muster up an apology not ONCE for their absolute misinformation, shotty customer service, and complete lack of consideration for everything they made me experience yesterday. On top of all that, I messed up the color on my nails trying to rush from one end of the shopping center to the other in paper-thin makeshift sandals that the nail salon was kind enough to give me to wear just so that I could make sure my car and my belongs inside of it were safe. Unbelievable is an understatement. 0 out of 5 stars wouldn’t even dare recommend. EDIT: I contacted Jiffy Lube’s telephone customer service and reported my experience the following day. I was contacted by the Manager of this store location shortly afterwards and he was very apologetic for what I had experienced during my visit. We were able to come to an agreement and establish a resolution which sufficed well enough for me. Additional star added to original rating. 2 out of 5 stars."

"I took away long time for the oil change get done, but they were able to do the oil change on a 350 diesel with full synthetic so just saying. All in all it’s probably a less wait time than most places and there’s plenty to do as you can see in the shopping center to kill time while you’re waiting."

"Worst Jiffy Lube ever. I did not even go get the service. No one came to us to ask us even though they saw us. Had to get out of the car to talk to them, and they were rude, asking me what I wanted. I was then told to stay in car. I got in my car all right and left."

"I have been having all my vehicles serviced at Jiffy Lube for many years; the employees are courteous and knowledgeable. Ascari always goes above and beyond to explain the work and what might be coming up as far as maintenance. I can trust that my car is well taken care of."

"DO NOT GO HERE. you have been warned. i never write reviews but i hope to save someone. first, i went here and specifically asked if they fill up fluids during the oil change. they insisted they provide that service. after leaving the place, i noticed the fluids were not filled and had to drive all the way back to get them filled. then, about a month after i got my oil changed, i am driving home on the freeway and the “oil low” notice comes up on my car. i get home and there is a huge puddle of oil under my car. i then look under my car and see the oil drain plug sitting on the plastic cover - not screwed in. i am now questioning if i have engine damage to my 2019 car. save yourself the headache and go someplace else."