Valvoline Instant Oil Change

"I have been going to this location for a couple years now. I recently went for an oil change and they noticed I had a brake light out. They attempted to change the bulb but accidentally broke off a small piece of the inside encasement. They were extremely apologetic and said they would order the entire thing free of charge. After waiting a few weeks due to a shipping error and the snow last week, it finally arrived. I went today to have them replace it and even though it took them about 45 minutes (it’s a Nissan Rogue—need I say more?) they finally were able to get it fixed right. Mistakes happen and I completely understand but the guys there went above and beyond my expectations. They’re all so friendly and polite and I will continue to give them my business, this location especially."

"The most unprofessional staff I have ever seen. I am sitting in my car as I'm typing this, and they are under my vehicle cussing and talking about Minecraft. Profanity left and right. I have been here pushing about 20 minutes, no update on why it is taking so long, no communication. It also sounds like they may have stripped the bolts on my oil pan. Ive been coming here for a year and never had an issue. I will be switching locations after this."

"The staff was very professional and efficient. I was in and out in less than 30 minutes. They told me all of my options, explained all of the prices, and answered all of my questions. The facilities were clean and procedures were followed so everyone was safe. They had things that were said to each other above and below the cars that were repeated, and chanted to make sure things were clear and the workers were safe. Highly recommended!! 5/5 experience!"

"I called ahead of time and they answered the phone quickly and were very polite and professional over the phone and listened to my question and answered it in full. I told them what make and model vehicle I have and that I also have a 50% off coupon for a basic oil change. They explained which oil my vehicle used and how many quarts it would require and that the coupon is for 50% off up to 5 quarts of oil and that mine required 5.5 quarts and explained I would pay full price for the half quart and then 50% off for the other 5 quarts used. I got there an hour before they closed and they got me in right away and got me back out quickly while also performing a thorough oil change and going over my vehicle in detail and topping off any fluids that were low and cleaned up under my hood when they were finished. I will def be back in 3 months and will recommend others to their services as well!"