Firestone Complete Auto Care 15880 Soquel Canyon Parkway, Chino Hills, CA 91709

"If I could give zero starts I would've..... Had problems with the main manager but that doesn't matter I had a cv axle replaced before that and later that day was told my car was ready for pick up 1 day goes since it wasnt a far drive to my home about 2 minutes but the next day to work I'm on the 60 freeway and the same part they repaired had not been installed correctly but even to add the cherry on top my differential was damaged and I haven't got a call back from there areal manager which I'm very disappointed I will upload pictures onto they're reviews but they don't want to take accountability so I prefer a class action lawsuit for then to pay for my bills that they have damaged I gathered documentation from this situation but please people avoid them they do not card about your safety or car"

"I was lied to and told my tire was punctured by a nail and not repairable. I just so happened to take my vehicle to another shop where I was shown the nail did not puncture the tire but in fact was barely wedged in the tread and my tire had no damage at all. I’m infuriated the company lied to me then tried to get me to spend $700 on a new tire that was not even needed. The company clearly only cares about squeezing money out of people and doesn’t value hardworking customers."

"Took my car here for oil change and alignment. Prices were reasonable and they have a great deal on lifetime alignments. While waiting, I heard how they treated customers. They were very nice, friendly an professional. Customers can be demanding and pushy at this type of business. I was impressed by their positive attitude when dealing with customers. Without going into detail. These guys bent over backwards to make sure I was satisfied. They have earned my business for years to come. I have confidence in them and feel they are honest and trustworthy."

"Had a service writer look at a tire i wanted to have patched. He told me it was too close to the edge although I didn't agree. Said we'd have to buy new tires. I took it to Costco for a second opinion. They agreed to patch it while looking at it over 5ft away over the counter. I don't trust you guys"

"I took my wife's 2013 mustang V6 in for a diagnostic check on noise that was knocking on the front side of engine where the pulleys are. I told them there that I couldn't determine if it was a pulley or something something else. I left in overnight. Next day they call and say that engine had no oil and that they determined knocking was in engine. They quoted me over $900 to tune up and find problem. I decided to pick up the car and had my neighbor check it. It ended up being a bad water pump. Less than 150 dollars to fix. Problem solved. Thanks Firestone."