NAPA Auto Parts 9361 Sierra Avenue, Fontana, CA 92335

"Alleays fully stocked"

"I always get the best service and always walk out with what i went for. Always a happy customer."

"Placed order on line to pick up at store. Oil, oil filter, air filter, 2 windshield wipers. I got an email not more than 15 minutes after I placed the order, went down to the Napa store and my order was ready. Went in and in less than 5 minutes was out very efficient and professional, great service. In my opinion the best way to buy parts of you do it yourself."

"Customer service and knowledge of required job skills here at this Fontana location is definitely lacking. The person who assisted me initially pretty much did everything he possibly could to make my quick lunch break errand take a full 30 minutes. I went in knowing the part number I needed and had the invoice to do a quick exchange from an online purchase that the part did not work for my truck. I had called ahead to make sure my transaction would be as smooth as possible but once I got to the store I was told it would be better if I just returned the part online. After getting the run around the supervisor was able to get my part swapped out. I left frustrated but at least I have the correct part now."

"They just lied to us telling us that the parts would be there around 10 am the next day. Today we were at the store twice, waiting for the parts (fuel injectors) just to be told to come back until 3 when the third truck comes in...if it does! customer service was bad, even when we had the part in hand they didn't make an effort to look it up when the computer gave the guy the supposed parts that were clearly not the right ones according to the picture. We had to pretty much force the person to look it up in the images until WE found the right one! Maybe it was because it almost closing time, but we were willing to pay extra for the parts if they were there next day."