Lowe's Home Improvement

"Tony, Shannon and Thomas are amazing employees. Thank you for all your help that I get when I go there. Tony is a great manager"

"AFor 20 years we have been happy purchasing all our appliances from Lowe's for all our homes. Today purchasing a new free standing gas range was an unprofessional and an unfair ordeal on the stores dealing with our purchase. On Dec. 6th we got a quote for the price of the range, installation, installation kit, recycling the old appliance, and a 5 year protection plan. The delivery of the unit was free. The delivery was only approximately one mile anyways. We were also told we would receive a discount on the range if we were to open a Lowe's charge account which we did. When purchasing the range we were told we could not get this discount because we were financing the range for one year. These things need to be explained to the customer prior to promising the discount. Although the price quote on the range was good until Dec. 9th we purchased the range the next day on Dec. 7th. At that time they told us the delivery fee of $29.95 would be added although our quote said it was free. They told us the delivery fee policy change went into effect that day. This change in policy should not effect quotes that are already given to customers. I can see this change affecting any quotes and purchases made after the policy change but not quotes and purchases prior to the change. This in many cases could effect the purchase at lowe's when people like ourselves are comparing price quotes with other stores that may not be charging for delivery or other items. We are definitely unhappy not receiving the discount for opening the charge account but the charge of $29.95 for delivery is extremly unfair especially one day after the pricing quote was given. Home Depot and other near by stores have the same pricing except for their free delivery which is something we will consider with our next appliance purchase. If you check out Lowe's response to this review you will see they really don't care about how we were treated unfairly while purchasing the new Free Standing range."

"My mom and I went and bought a refrigerator for over 1,000 dollars. It was delivered on Sunday and everything was cool until we realized that the feature panel wasn't working and we couldn't adjust the temperature. So my mom went down to this location and explained what happened. They told my mom that they would come and get the refrigerator, however they wouldn't be bringing a replacement until the old one was received and that would take 48 hours. Tell me how that makes any freaking sense. $100 worth of groceries down the drain. My mom went back today because we were told someone would call us with the delivery timeframe only to find out they never logged that it was received and they don't deliver on Sundays (yet we got our first one on a Sunday) and oh the refrigerator didn't come from this location. They cannot return my mom's money and we have to now wait for Monday for someone to call and possibly get the refrigerator delivered on Tuesday. Let's count this here so 4 days we have been without a refrigerator and all these people can do is apologize and no one can rush anything no one seems to care that we just have to get rid of $100 worth of food all because of Lowe incompetent process and staff. Calling them is a joke because you are placed on hold for hours and when you do get someone on the phone you get hung up on. This economy is bad enough and inflation is at a high yet this company doesn't care. Who is going to reimburse us for this food. This company is a joke and I would never recommend anyone to shop here."

"A special thank you to Shonda today!! She went the extra mile for us as we were awaiting a sink delivery that showed a delay. We called the store hoping for good news. What we got was Shonda. She stopped what she was doing and went to the service desk to verify it was there, even though the "computer" said it was. She still offered to check. She swapped phones and walked up to the front. I smiled as I heard her kindly help customers along the way. Then she got to the front and BAM, saved the day!! Our contractors were grateful, too! Thank you, sweet lady! I'll look for you and say it in person ☺️ @Lowes Give this girl a raise... this can not be taught."

"Pretty store, bad service. Asking for help does nothing. Paint desk staff is non-existent. Wasted about 20 minutes waiting for someone to show up, asked other staff to call someone, pressed the assistance needed button, all to no avail. Probably the managers fault for being incompetent. 3 staff members in the corner giggling and doing absolutely nothing."