Turboion Inc

"After going back and forth with the company I've come to find out they have no service department any longer. I guess they are one of the many companies out there that blame their terrible business practices on Covid. We've been dealing with this pandemic long enough for companies to have adjusted and have a plan to offer proper service to the clients they are still more than happy to sell their products to. My plug went bad. I figured it would be easy to get that fixed. I can't find my receipt but I wasn't worried about it. I was more than happy to pay for a new plug plus labor. But oh no, that would be asking for too much. They tell me we don't have parts anymore. Who manufactures a blow dryer for $200 and they don't have parts anymore. Are you kidding me. And then they go on to say if you bought it from Amazon or any other list of places they don't approve of you are definitely out of luck. You would have had to of purchased it from somebody they approve of. In other words, they figure out every way imaginable to not have to do anything for you. Whatever you do, don't buy anything from these clowns."

"Check out their F rating at the Better Business Bureau I have only used the Croc infrared flat iron but it was awful. I took forever to straighten my hair and then a few hours later it was crazy frizzy. The customer service was even worse …. I Did everything they said to return it and they still kept $40…they lied and said that the box was damaged yet I packed it in bubble wrap and took pics of its excellent condition before sending back. So Then they said I broke the seal on iron…how am I supposed to try iron to see if it is a good product without removing seal to try it! Completely unethical"

"Excellent customer service, I was out of warranty and they were so nice to give me a new iron with an old trade in ... and I only paid 100 bucks for a 200 iron and the new warranties go to 5 years wow! I’m CROCn for life !"

"Good morning, my name is Marilyn in reference to the iron and I am located in Puerto Rico, I don't know how to send the video. The problem with the iron is that when I turn it on it goes up to 410 and we are fine, but when I go to use it it starts to go down until it reaches 270 and practically with that heat it doesn't iron. I spoke with Johana and she told me to send her the video Nothing comes up that tells me how to send it. Waiting for your response, thank you."

"TERRIBLE CUSTOMER SERVICE. My croc iron was under warranty and it broke and BURNED me so I contacted the company who told me to mail them the iron and receipt and they would replace it. They have had the iron in their possession for 4 months now and have done nothing about it. They are unresponsive for after every exchange I've had to follow up. My money, time and efforts have ultimately been futile as still the situation has not been rectified. The treatment of a once loyal customer is embarrassing. I would advise against purchasing their products as they do not honor warranties or value good customer service."