Best Buy Outlet - Montclair 5391 Moreno Street, Montclair, CA 91763

"The first dishwasher I bought was physically cracked in the back of the unit where it could not be seen until it was delivered. There is a 14 day return policy, but this was quite an inconvenience. Edit: The next one more expensive and was fine, AT FIRST. Then it developed a problem where the soap dispenser would not open. The Samsung rep tells me that it cannot be fixed as the repair would take too much time. They suggested that I get a refund from Best Buy! I don't want another, more expensive model! This is getting very old very quickly! Now being told the replacement cannot be repaired and that it was not "open box", according to Samsung, it was actually used and returned! Best Buyer, beware!"

"I was shopping for a refrigerator when this place was recommended. Absolutely shop here first. A very large selection of fridges and other items. I purchased a new kitchen aid refrigerator for less than the fridgedair on sale at home Depot."

"I had to return the first washer/dryer because it didn't work. I had to handle it all in person because it took a few days to reach someone at the best but customer service and they could not help. They said I had to walk in to speak to the manager in person. When I was able to, it was very quick to arrange the return. They would not give a full refund because they had delivered the first appliance, even though it didn't work. They did do an exchange at no charge. The salesperson who originally helped me was there and helped me again. He was great. If not for him, I would have done a complete return and lost my $100 delivery fee. Instead, he requested a discount on the next one because of my situation, and it all worked out."

"My family has purchased about 5-6 appliances from here. Great deal. They are open boxes so do your self a favor and thoroughly inspect each appliance. They do come with manufacturer warranty and you can purchase additional warranty. Definitely a great deal. Have not had any issues and the customer service has been top notch."

"First of all, the salesperson didn’t have to do much to persuade me to make a purchase; I already knew what I wanted. I did my own research for about two days. I was nervous since it’s my first time buying appliances from an outlet, but I was relieved to know I have a 60-day warranty to return them, no questions asked! Plus, the appliances only have cosmetic issues. Some were noticeable, and they are just dents or scratches. I don’t care; I’m not picky as long as the washer and dryer work well. Long story short, after all the discounts, I saved about $500.00 from paying for new items. The guys at the store were very helpful, and Stephen was one of the loaders who was very knowledgeable. He knew how to deal with my truck’s cover and also made it possible to fit both appliances and be able to close the back of my truck, securing the appliances without having to tie them and worrying about either flying out of the truck. I hope the appliances work well and I don't have to deal with returning them. I'll update my review once I have used the appliances."