The Home Depot

"Went to the HD store to order a dishwasher turns out no one was working in appliance department. Call the manager and a confirm the worker is out and they have no backup person to cover sales at the department. The hastily send me to the customer service desk to make the order. Service desk just say this is not what they do and it is just the same as I go home and order it online while she was busy with her own paper work. A different associate with a kind soul at the service desk overheard and came over and help me order it at the store computer. What is the point of a brick and mortar store with employees in sales? The dishwasher was delivered on schedule. But the crew was in a rush and did not install some of the parts onto the dishwasher. Called customer service and had to schedule another crew to come back on another day, but this time carrying the wrong part. The crew did not bother to make a call to the office to rectified the issue and left it is up to me to call customer service again. Another crew was assigned and scheduled on another day after the following weekend. This time the crew was not given any part based on the crew saying they were expecting a different model number than the one that actually is partially installed. No one bothered to check the order number which was referenced on every call of which exact machine was installed. This crew however have the decency to call the office on the spot to clarify what is needed and took picture of the page out of the installation book that describes the part that is missing and not installed. The office have to schedule yet another visit for the installation of the part. This installation experience really is the all time worst. I paid for a professional installation and yet after 5 days the dishwasher is still not fully installed and fully functional. I want a refund for the professional installation I paid for."

"There really isn’t much I can shed light on when giving a review on tho Home Depot that hasn’t been said in someone else’s experience. I love the place. My favorite store in my city is the NORTH UPLAND LOCATION ON 19 th street in upland , near the 210 FWY. I can get what I need completely in 1 stop most of the time , and fairly quickly as well."

"We were looking for a replacement cartridge to replace the one that had failed on our kitchen water faucet. When we arrived at the plumbing aisle there were no cartridges that fit our faucet and they way they were organized in a haphazard way. After looking for a while we decided to ask for help from a store associate. The person who helped us didn't know what he was doing and gave us the wrong cartridge. We had to drive back and forth between the store just to return it. Maybe the store associates should be trained in their areas before starting their job or maybe they should be advised to admit they don't know before giving advice on something they don't know. I definitely don't want to waste my time again returning parts after being misled by someone who should at least have basic competence in the area where they work."

"I ordered a grinch theme Max the dog metal stake online. I went to go pick it up and the app wasn't working right so I went into the store. I waited in line and I was not helped even though I was next in line. Instead the associate helped the 2 men who cut infront of me. Even after she helped them she started to walk away until I moved to a much uncrowded area of the counter. When she did start helping me I could tell she wasn't happy that I said something about her not paying attention to the people in line. In the time that she helped she and another Co worker started discussing other coworkers shifts and the fact that they weren't happy about the shifts. This is very unprofessional to do as an employee in front of customers and should remain in private. When the associate went to get the order she set it on the counter and was about to walk away until I said that's not what I ordered. She said something about the skew not being right. Had the employee who pulled it off the shelf looked at the item and the description, they would have known the skew and item did not match. I did speak to a manager and I did bring all these concerns to her attention and unfortunately I could tell she didn't want to hear what I had to say and said "2other stores have x amount". Made up an excuse as to why the employee didn't connect the dots. If you work there than as an employee you need to become familiar with the products sold in store! I don't ever order things online from the home depot because even when visiting the store you hardly ever meet anyone who works there is actually happy to work there! You can never find anyone on the floor to help customers. In fact the customers have to go find the employees themselves. When we do find an employee they'll say "this isn't my area, let me page someone for you". You hope for the best for an employee to show up! Today's visit wasn't pleasant."

"One of my addictions. I love The Home Depot. I feel like I'm having an affair when I run off to shop here, my husband works for Lowe's. The prices are much nicer to me. The availability is better. There is much more variety and the staff is very knowledgeable and friendly... usually. Parking is great. Only issue I've ever run into was ordering an appliance but that was a one time thing. I've ordered from them again and again happily since."