AutoZone Auto Parts

"Went to AutoZone a few days ago and Pedro helped me with my issues really quickly and professionally. He even gave me a few tips with my battery for better maintenance."

"Eric is the one who assisted me. Not very well I have to say. I’m going in to buy oil for my oil change and gave him the year , make, and model of my car . He said yes this is what you will need . He went and found the items needed for my oil change and rang me up , i question the total amount because it was far to less then what I’ve paid in the past . I asked are you sure he said yes and briefly turned his screen toward me and said that’s all you need and charged me . I take the oil and filter to my mechanic and he immediately asked where is the rest of the oil ? I replied the clerk at Auto zone said this is what I needed . I was thinking my mechanic jacked me for some of my items I purchased because Eric assured me that’s all I needed. It wasn’t. Of course I had to make a second trip back to Auto zone because the oil put in was not measuring and immediately my dash light came on “ next refueling check oil” my issue with Erick from the Baldwin Park Auto gave me sloppy / lazy Custer service and just because they work there don’t mean the know everything and should do your homework before trusting Auto Zone with there employees and system . By the way when I went back I seen Eric and brought it to his attention he replied back “ The system here has a glitch” nor did he inform me of the oil and filter sale they had going on a kind customer told me about it Eric meanwhile walked out saying I’m going to lunch . Auto zone train your associates how to utilize and understand the POS and product knowledge for each vehicle. Eric because of you I could have blown my motor with the 5qt of oil you said I needed when it was actually 8 .5"

"Staff kept telling me they couldn't replace My battery (mind you is still under warranty for another year. )They insisted that I had a bad alternator yet never checked it. Finally, they told me fine. We will replace your battery, but you're gonna void your warranty because we are sure it's your alternator. 2 months later with the new battery. My car is working perfectly fine with no alternator issues. Not sure why if my battery is u Der warranty and they see it was bad they were giving me a hard time to utilize my warranty."

"Went to buy some Freon and Employee Rudy with a rude attitude decided to throw my change in the table instead of handing it to me, after I handed my cash into his hands. Then walked away when I asked for his name. Unprofessional behavior, does more talking than helping people out. Upper management needs to train his customer service skills and the way he treats people is not acceptable."

"Well I was having problems with my key remote control.. was the battery so I stop by the Auto zone and I like it. There's so many things everything very organize and very clean. I went aisle by aisle and wow... good prices and good quality. Of course is not like if you're buying snap on tools but there's good. From car freshener to ratchets, car oil, everything."