Firestone Complete Auto Care

"I bought couple batteries from them in the past they had super cool people working their went yesterday for a battery check very slow service they said they were busy to check my battery when I saw 2 workers having fun chatting one worker vaping and checking his phone and there was once car in service and no clear help when questions asked finally they checked battery said it need to be replaced didn’t trust them took my battery to O Reilly they tested it they said it functions great and they were very helpful no more Firestone Gardena"

"The work took over 2 1/2 hours and then told I needed brakes that would take another 2 1/2 hours. Service person Freddy was not friendly like Jesus and Melvin who I spoke to on the phone. I changed from the Firestone by my house in Redondo Beach to the one in Gardena that is much further away because they were much more customer service oriented. Not any more. I ended taking my car someplace else for the brakes. They were $100 cheaper and drove me home and will.pick me up!!!"

"I wish I would have read the reviews before coming here. I made an appointment for a break inspection. My car sounded terrible and I had my tires replaced the day before and he warned that both front and back brakes needed attention. I go to Firestone and they gave me recommendations for my front breaks and told me my back were fine. I had the front repaired but my car still sounded terrible so I brought it back the next weekend. They did another inspection and now my back brakes were suggested. I don't trust them anymore because they allowed me to ride around on unsafe brakes. I took it to my usual mechanic and he doesn't think they touched my rotors at all. I call customer service and finally receive a call back from Freddy whom i guess it store manager. He was not apologetic at all and pretty condescending. Don't come here the owner can't take his business seriously with all these bad Google and yelp reviews of this location concerning service and staff."

"DON’T COME HERE!!! I came here to do an inspection on my car, with appointment. They told me to wait in the office, after 20mins I wanted to check on my car and it was NO WHERE TO BE FOUND! And non of the workers could give me an answer. After 5mins two of the guys that work here returned with my car, apparently they were doing a “run test” without my consent, without asking or telling me about it. Don’t ever come here. They are shady!!! I DON’T trust this place. Oh and on another note, the workers are smoking while working. What kind of work place is this? The owner of this place really needs to come see this mess and fix it."

"DO NOT USE THIS LOCATION. Had an appointment for 8am to have brakes done, didn’t leave until 1240pm. They never took my tires off to inspect my brakes. When they finally finished my truck , the tech had my vehicle out 25 minutes doing road test. Very shady business."