Jack in the Box

"I placed a large order online for pick-up at 6:00am, when the store was meant to open, and was given a pickup time at 6:09. Went over to the restaurant and the door was locked. The sign by the door clearly says the dining room opens at 6:00. The employee signalled they open at 7:00 (by pointing at the clock and holding up 7 fingers). I pointed towards the drive through and he signalled that I need a car (hand-wheel motion). Tried calling. No one answered, employee just looked at me through the glass door. I couldn't hang around for an hour so I left, and am out almost $50. As far as I can tell there is no way to request a refund. Jack in the Box has no contact information anywhere. The contact link on their corporate website for customer care is conveniently broken. Unbelievably unprofessional at best, that they accept online orders when they aren't open. At worst it's an intentional scam by the franchise and corporate couldn't care less. Will never go to JitB again."

"Ordered 6 regular breakfast jacks, received 6 sausage breakfast jacks. Called to ask for a refund since none of us like sausage, & the rude store manager said we had to drive all the way back to return the food, and said the employee repeated the order and that it was essentially our fault. WE LIVE 20 MINUTES AWAY. You want me to drive back using my gas & time due to your mistake? What a joke. Honestly the mistake isn’t a huge issue, they happen ~ that’s life.. but the way the store manager handled it was horrible. I have no idea how someone like that is able to make it to the store manager position. Contacting corporate not for the $20, but the principle of how the situation was handled."

"I attempted to dine in for breakfast as it clearly stated their dining hours on the entrance door started at 6:00 AM, it was 6:55 AM. The door was locked as I tried to open it I waved down the employees to signal if they can open the door they just stared at me like if I was crazy or homeless. I kept signaling if they can open the door so I can eat breakfast and after that they just straight ignored me and didn’t give me an explanation. Whoever runs this Jack in the Box needs to train their employees better on how to not stereotype and communicate with customers, simple communication. Bad experience!"

"This particular Jack in the Box has remained fairly consistent over the years as far as customer service and food freshness and taste. I use the drive thru 95% of the time and this has remained pretty consistent. Also, the elapsed time is decent. We usually have a lg. order and they aren't the quickest, but on the other hand, not the fastest either."

"I usually come here to get breakfast. I was served by the rude person whom I assume is the manager Melissa. She was rude when I was placing my order. When I got home. My order was missing an egg. Which was the loaded breakfast. The hash brown was super soggy in grease. Which she was the one that is suppose to pack it. This behavior is unaceptable. I don't know how she is a manager. I have always being served by all the other nice staff"