Chipotle Mexican Grill

"I recently had a disappointing experience at the Chipotle in San Luis Obispo and wanted to share my negative review. From the moment I walked in, the atmosphere felt chaotic and disorganized. The line was long and there were not enough staff members to handle the volume of customers. The service was slow and inefficient. The employees seemed overwhelmed and were not able to keep up with the demand. It took an excessive amount of time for them to take my order and prepare my food. I understand that Chipotle is known for its made-to-order concept, but the wait time was excessive and unacceptable. Furthermore, the quality of the food was subpar. The ingredients did not seem fresh and the portions were small. The rice was dry and the meat was overcooked and lacked flavor. It was clear that the food had been sitting out for a while, which was disappointing considering the high prices Chipotle charges. To make matters worse, the cleanliness of the restaurant was questionable. The tables were dirty and there was trash scattered on the floor. It seemed as though the staff was too overwhelmed to properly maintain the cleanliness of the dining area. Overall, my experience at the Chipotle in San Luis Obispo was extremely disappointing. The service was slow and inefficient, the food quality was poor, and the cleanliness of the restaurant was lacking. I would not recommend this location to anyone looking for a satisfying and enjoyable dining experience."

"The WORST Chipotle ever! I have written to the corporate office at least three times & nothing ever changes. Always out of multiple items & the place is always a mess! Trash is always overflowing & tables dirty. There seems to be enough employees. Is there a manager? Such a shame because Chipotle has always been a favorite in my household."

"With a heavy heart I have to downgrade from 4 star to one. Since my last rating 5yrs ago, this Chipotle in SLO has just been going down hill. The staff has consistently been impolite, I do recognize the very rare occasion a few exceptional individuals may briefly make a short appearance. Management appears to be lacking or nonexistent, leaving customers frustrated. It seems like the owner isn't showing any interest in improving the situation. Furthermore, the restaurant has been continually plagued by issues with inventory and stocking. They frequently run out of essential ingredients, including a notable incident where they had no tortillas available, that's like Taco Bell is out of taco shells, oh wait, they constantly run out of them to. The place's cleanliness is often questionable, even when it's not busy and has a full staff standing behind the counter, not one wipe of a table. There are concerning signs of a general mess in the serving area. To make matters worse, I once found myself waiting for a pickup order for a whopping 55 minutes. After flagging down a staff member for an update, they assured me it would be ready shortly. Thirty minutes later I asked the same employee that was on his way out to lunch, (because he told me so) and left me standing there, waiting. Despite being told my order was being prepared, it took assertive communication to convey the delay. They eventually admitted my order had been mistakenly taken, resulting in an extra 12-15minute wait for it to be remade. My only reason for continuing to dine here is that my 12-year-old son enjoys it. Despite my consistent dissatisfaction with the overall experience, I return to accommodate his preferences and try to hide my disgust for his sake (still working on that). Despite the staff, stocking and overall dirty appearance of the place, the food still maintains some good taste, largely thanks to the turn-key recipe provided by corporate, given the limitations caused by the missing ingredients you'd typically want in your food. In an attempt to address these issues, I called the manager, only to be met with a dismissive response, even bordering on indifference. No surprise there, this only adds to the frustration. My experiences at other Chipotle locations have been consistently positive, and leaves me wondering why this particular one falls so far below the basic standard of customer service. It seems that the owner is either disengaged, indifferent, or, given the nature of being in a college town, relies on a revolving door of new customers due to the college environment, which often results in subpar service. However, for over the 5 some odd years of not seeing any change and even getting worse, It's possible that even Gordon Ramsay couldn't salvage the state of this place. I do hope they prove me wrong one day and I'll be happy to make this 5 star, I want it to be, I really do."

"Have come to this Chipotle a handful of times over the past year and has not changed once how bad it is. Thought the app was glitching by not showing any protein options except veggies but got to the front door that literally said out of every protein accept the vegetables. It was 7pm. Most of the time had decent service but definitely had some annoying college kids act like they were too good for the place while blasting music in the prep area that everyone in the restaurant can hear. How are you always out of food for a whole year, please just look at the number of sales in a month just once."

"They are always out of ingredients and the employees seem annoyed about it as much as customers. Needs new management quick. Bad experience about 3 out of 4 times here. Update: The worse! Given them so many chances. I think the owner likes these bad reviews. Tried to order for pickup today. It was promised at 11:00, but wasn't ready til 12:20. Also the missing item of the day... salad dressing. Just close it down already."