NAPA Auto Parts,

2440 South Main Street, Lakeport, CA 95453

"Always friendly and customer service is top notch"

"Always friendly and customer service is top notch"

"I bought the expensive front fleet brake kit for my 2500hd. It took me a couple months to install brake kit.once installed it was obvious the rotors were warped. Before I returned rotors, I had napa turn my old rotors just to be sure that was the problem, it was the rotors were warped. I tried to return rotors on a weekend, but employee said a manager needs to approve return. So I left parts and called the following week. Manager said they will not return because he could tell they were on my truck for a long time and were rusty I drove to napa and pulled the rotors out of box in front of manager. The rotors were shiny new and obvious they had very few miles on them. I drove the truck maybe 25miles before I put my old rotors back on. Then the manager changed his story and said they smelt burnt. The fleet brake pads are super hard and take some time so seat. We use this same brake kit at my work so I'm very familiar with these brakes. They didn't even offer to turn the rotors to try and solve the issue. My place of employment has a contract with these people, but I will never shop or order parts from Napa in lake county again. Reply to Napa, I was already in your store and talked with manager, He knows the story and customer service I received."

"I bought the expensive front fleet brake kit for my 2500hd. It took me a couple months to install brake kit.once installed it was obvious the rotors were warped. Before I returned rotors, I had napa turn my old rotors just to be sure that was the problem, it was the rotors were warped. I tried to return rotors on a weekend, but employee said a manager needs to approve return. So I left parts and called the following week. Manager said they will not return because he could tell they were on my truck for a long time and were rusty I drove to napa and pulled the rotors out of box in front of manager. The rotors were shiny new and obvious they had very few miles on them. I drove the truck maybe 25miles before I put my old rotors back on. Then the manager changed his story and said they smelt burnt. The fleet brake pads are super hard and take some time so seat. We use this same brake kit at my work so I'm very familiar with these brakes. They didn't even offer to turn the rotors to try and solve the issue. My place of employment has a contract with these people, but I will never shop or order parts from Napa in lake county again. Reply to Napa, I was already in your store and talked with manager, He knows the story and customer service I received."

"Replaced my taillight very quickly, and the owner Chris, was very kind. Will definitely be coming back!"

"Replaced my taillight very quickly, and the owner Chris, was very kind. Will definitely be coming back!"

"Always helpful and the team there really try to find me the part I need or give me a direction to go if they can't help"

"Always helpful and the team there really try to find me the part I need or give me a direction to go if they can't help"

"I went in to this store and stood in line waiting my turn behind a customer that was being helped. There was 2 men working the counter. The counterman helping the customer in front of me helped carry parts outside. The other counterman finished with someone one the phone. Then another customer comes in the store walked down the aisle grabbed what he needs and the counterman asked he he can help him instead of me. Which made me upset because I was in a time crunch. He told me he couldn't keep track of the customers in the store. Which was only 2. How hard is that?? When I was standing there for atleast 5 minutes and he looked at me a couple of times. Customer service was horrible. One reason I dont shop at Napa. Plus they didn't have the part I needed when they said they did."

"I went in to this store and stood in line waiting my turn behind a customer that was being helped. There was 2 men working the counter. The counterman helping the customer in front of me helped carry parts outside. The other counterman finished with someone one the phone. Then another customer comes in the store walked down the aisle grabbed what he needs and the counterman asked he he can help him instead of me. Which made me upset because I was in a time crunch. He told me he couldn't keep track of the customers in the store. Which was only 2. How hard is that?? When I was standing there for atleast 5 minutes and he looked at me a couple of times. Customer service was horrible. One reason I dont shop at Napa. Plus they didn't have the part I needed when they said they did."