House Mountain Dentistry

"I showed up 8 minutes early with the requested paperwork. People come in and I start chatting with them, exchanging stories, as they both get called back before me even though I arrived first, I was a little perplexed, but waited patiently. The receptionist keeps calling me to the front because she can't find my insurance policy, even though I had shown her my card (digital as it was on my phone). I give her the 800 number on my card and try to give her other relevant information, after about 40 minutes, she finally finds my insurance (she did not call the 800 number she requested). When I finally get pulled back, I was told I wasn't pulled back earlier because my insurance was sketchy. I have Delta Dental, which I'm pretty sure it's a fairly common Dental insurance and I'm a government worker. I'm not sure how I could have been any less sketchy. I was told I was about to be told I couldn't be seen today, as if I'd arrived late, but as stated earlier, I arrived earlier than requested. The assistant then went on to tell me she was doing a rushed job and wasn't being as thorough as normal even though I'd let her know I hadn't been to a dentist in 10 years. I had a spot on my tooth she said she'd normally try to fix but she didn't have the time. I spent almost 2 hours there...I have an appointment for next week, but I'm strongly considering canceling. The dentist seemed like a nice guy. I was ushered out to the front before I knew how many cavities I had and then the cherry on top, a lady cuts in front of me at check out."

"I'm not impressed with this office. Would not schedule an appointment for my daughter because there was an outstanding balance on my son's visit it April. They claim they sent bills out in June and August. I never received any bills in the mail even though they have the correct address. I can't pay a bill if I don't know there is a bill to be payed. They have a contact phone number they could reached out about outstanding bills Also had problems with other bill not being correct. Time to find a new dentist."

"I had a great experience at House Mountain Dentistry. Dr. Andrew Osborn and his staff were thorough, informative, and sensitive to my needs as a pregnant patient. Dr. Osborn is gentle, knowledgeable, and addressed all of my concerns. Also the facility is brand new and very clean. I would definitely recommend House Mountain Dentistry and will be returning."

"Not impressed... I was glad to see a dentist move to our area, but was not impressed. The receptionist would not take my insurance card alone to bill the procedure, she demanded my social security number. I told her that was something she DID NOT need, it was private and she said she HAD to have it to bill my insurance. I called my insurance and they said they never needed my social security number as long as the dentist had my card and they did. I was told I had an abscess and they immediately wanted to schedule an extraction or root canal (which actually wakens the tooth). I asked for an antibiotic instead to fight the infection since my tooth didn't hurt and I was told NO cause my tooth didn't hurt, they wouldn't prescribe me an antibiotic. WHAT?!?! So they didn't want me to kill the infection, but wanted to do a root canal or pull my tooth. Proper treatment of this abscess would have been to drain and clean the abscess clean the periodontal pocket if needed and suggest a deep cleaning procedure then followup with a course of antibiotics. All they saw was $$$$ for an extraction and/or root canal."

"I had my first visit to Dr. Andrew Osborn last week. I visited his Blaine TN office. His office staff were friendly and greeted me warmly. His assistant, Hailey, was friendly, thorough, patient and kind. She told me everything she was doing and ensured that any and every question and concern I had was addressed. Dr. Osborn was friendly, thorough and gentle. He was very patient answering my questions. I am delighted to find a great dentist and wholeheartedly recommend his practice to everyone."