Valvoline Instant Oil Change

"Went there this past Saturday and had oil change done. 10 minutes after leaving suddenly loud grinding sound started happening while driving. I called this location and let them know and I drove back to the location with the loud grinding continuing, unsure of what it was. When I turned back into the location the grinding stopped and I looked back and saw the engine plate on the ground. Picked it up and walked it to front desk. They said they must not have secured it enough. No real apologies for their error, and when I asked them to put it back on, I was told I would need to go back in line, which was pretty insane given this was their error and was quite frightening while driving. There were 4 cars behind each bay, so the wait would have been more than an hour so I had to come back later that day, still waited in line for 30 more minutes for them to fix it. Took over 2 hours of my day and was really frustrated that there was no, “we are sorry we did that, or here’s a free oil change for future.” I don’t leave reviews on here “ever” but the customer service for this situation was terrible, and with the lack of any sort of acknowledgment of their error, fixing their error immediately, and any follow up from this was really concerning. Update 2/24: I reached out to the email provided and have yet to hear back."

"Great, fast service. The staff was friendly and did not push to upsell anything that was not needed. Been there twice now, once for a simple oil change on my daughter's bronco, and once because we noticed the oil leaking on my mother's car when she was in TN for a visit (they were able to find the problem and fix it almost immediately). We will definitely be repeat customers!"

"I DONT LEAVE NEGATIVE REVIEWS, BUT I REALLY HAD TO FOR THIS ONE: There is only one plug that needs to be tightened after the oil change! It’s only one!!!!! After a long day of work, I stopped by to change my oil on Saturday .got home and went back to work the next day .while driving around, I felt like my van doesn’t sound right, and it was getting overheated. Got back home that day later in the evening, and I saw that there is oil all over my driveway all the way down to the stop sign at the end of the road!! I looked at beneath the van and man oil everywhere, and that was from the morning that I left and didn’t see it. I have to go back there in the morning and I already have appointments that I have to be there at 8 . So now I have to reschedule 3 of my customers for only one plug that had to be double-checked and have to pressure wash my driveway. 2nd visit The next day , I went to have it fixed after an hour, and they said it's fixed Morning ,oil leaking again 3th visit The next day ,they said it's fixed Morning ,oil leaking again 4th visit The next day ,they said it's fixed You already know, Morning ,oil leaking again 5th visit Sep,25,2023 Went by again the store sign says open at 5:50 pm but the store is closed which google map says close at 7pm I asked the guy that was inside if they were open, but he was madly screaming and all I was hearing him screaming and not even trying to listen to what I was there for. I DONT KNOW WHAT IS GOING ON OVER THERE, BUT THIS PLACE HAS A VERY POOR MANAGEMENT."

"The word “Instant” should be removed from the name of this place. Been here in line 30 minutes and only 2 cars in front of me when I arrived. Will see how service is when I actually get in the bay. In fairness, several more employees showed up after I posted my displeasure. When I entered the bay everything went smoothly and quicker. It seems delays were related to staffing."