Kroger

"The store was clean and well stocked. However the wait to check out was horrendous. There were 11 registers open. 8 of them were self checkout. It was a Thursday afternoon at 4 pm. We spent 10 minutes picking up our items and 25 minutes waiting in line. Lines were back down 5 different isles all at least to the halfway point. Customers were having to go all the way to the back of the store just to get to the next isle. There was only one associate trying to assist customers in the self checkout line with ID checks and other items. If Kroger is going to continue to go the full self checkout way to reduce their overhead I will change where I buy my groceries. I will not buy here again. I just think it is a poor way to build customer relationships and to gain loyal customer. Greg"

"After multiple trips using the click list, they have the worst service I have ever encountered. Just all the way around from website; items you know are in store but can't order unless delivered, Late or no text; substitutions/running behind/"sorry, but your order won't be available until tomorrow for pickup", to putting groceries away; substitutions not comparable/rotten vegetables and fruit/missing items- (pickers need training) although returns are easy, and finally to the multiple charges on my card!! Due to either substitutions and the amounts are different, or they are the same and one went through but you still see one pending. At one time I had three charges on my bank card where two charges were pending and one went through. But now, it's just two! Whoohoo, go me! For some reason, the amounts are almost always different, so one always stays in pending until it expires and gets refunded back to me and the other Is the actual payment. So unless I absolutely need to order from them, I go somewhere else."

"I'm seeing more an more Krogers and since they bought my local Harris-Teeter chain, it's great to be able to earn/use Fuel Points at both. Today's shop was a small case of fizzy water and some snacks for the road. I found everything easily enough. The aisles are wide and the lighting is good. The store is quite clean. I used a self-checkout without any difficulty including entering my VIC card number. Prices are obviously more that Walmart but it is a much improved shopping experience."

"Nice , clean , refreshing , welcoming and smile on their face staffs. Products are stocked up well. Fruits and vegetables are fresh . Price is good for grocery and other items . You know which could be right price in grocery store. They have wine ans beer section , deli, salad bar, etc.. parking has ample space and this location has Kroger gas , money service , Redbox kiosks etc.’. I will definitely come back and suggest to my friends."