O'Reilly Auto Parts 5090 Murfreesboro Road, La Vergne, TN 37086

"I was a mechanic for 14 years, and when I lived in Iowa the local O'Reilly was my go to place for me to get parts. Since moving to TN, I have only been into this store a handful of times, I've found the Smyrna location to be much better, but each time I have been here I received 0 customer service. The employees have not been knowledgeable or care, but they do always seem to be talking about inappropriate topics and goofing around while leaving parts bins and clutter in the isles that could be a hazard to customers. Today I had a part that was supposed to be delivered to the store (which come to find out later was delivered but the employee just didn't want to look), I went in to pick it up and instead of the employee trying to find the part he didn't attempt to look for the part and had no solutions. He didn't attempt to find the part, look up the part, or order the part. So I flipped the bulbs that I was gonna purchase onto the counter and walked out while the employees (yes all four of them goofing around at the counter) were yelling at me and trying to instigate a confrontation. Later Summer helped be to get the part next day, but the employee stated that I threw a "part" at him. It was a pair of bulbs and I tossed it onto the counter, but I will never go to this O'Reilly's location again. The location in Smyrna has always been helpful and has what I need."

"Store manager doesn't know how to treat a person or do his job correctly or do his job at all."

"Very rude not helpful don’t even give them business horrible experience today. The young guys are too busy on their cell Phone to help properly"

"I don't often post negative reviews but this experience warrants it. My battery died and roadside gave me a jump so I could go to have the battery replaced. I checked with O'Reilly and was told they could so I went there as it was closer. The employee with a long ponytail checked the battery, confirmed it was dead, and proceeded to checking me out but said they couldn't replace it, mumbled something about liability. I went out to try and start my car to go elsewhere and it was dead again. I asked if there was anything I could do like sign a waiver as I couldn't go elsewhere. His only answers to any of my questions were "what do you mean?" and "I don't know", simple questions like can someone help me, jump me off, or do anything. I asked to speak to the manager who was obviously annoyed, he must have had lunch interrupted. I was trying very hard not to be angry or short but explained the situation. He was short and curt but did explain the policy the other guy didn't know. He asked if anyone offered to give me a jump and I told him his associate gave up doing anything after seeing the note in the computer. I thanked him for at showing he could listen and went to Goodyear. It's much less about a policy to not install "difficult" batteries but more about being told they could then having people shrug when asked for help. Never again."