O'Reilly Auto Parts

"Need to get better at answering the phone! I have been trying to order a part."

"Customer service is great wait time was short. James was very helpful. He was helpful in choosing the right battery for my car and also helpful with the price points, and he installed my battery. Thanks James."

"Phone rings and rings and rings, then I hear someone pickup just to immediately hang up. This was on 12/26/23"

"When I walked in, there was only one person at the counter, and he was on the phone. I stood there and he continued to talk, not even acknowledging my presence. I decided to see if I could find the product myself, so I started looking at the signs above the aisle and spotted what I was looking for, (headlights), for my car. Surprisingly, I didn't have to hope someone came to help, or need to go back to the counter, because there was a QR code that I could scan and enter my info to get the results for the lights that I needed. (The reason for the 3 stars). I retrieved the item, and the same man who had been on the phone, rang me up. I had to ask him 3 times if they installed parts, and he finally said if he was able, he would install the lights, but it depended on the type of vehicle because they put so "much stuff" in front of the vehicles "these days", that you can't get to the lights. He had me pop the hood, stood there with a straight face and said, "no I won't be able to install these, it's too much stuff here in the front panel." Then he goes on to talk about the manufacturers and how they've made it so hard, blah, blah, blah... By the way, I drive 2012 model Dodge and what he didn't know is that I had just watched a couple of videos on how to install the lights myself and trust me, there was no stuff hindering the removal nor installation of these lights. As I noted, from the beginning when I walked in, that he was not willing to acknowledge me, I can surmise that he certainly was not going to install these lights. I just graciously got in my car, took it to get an oil change at my favorite Express Lube on Bell Rd. and while there, had the mechanic install the lights for me, and with ease, he reached right in, took out the old and replaced it with the new. When you look at the guy's behavior towards me at O'Reilly's from beginning to end, I wonder if it's possible that he doesn't like a particular race of people, or class of people, or possibly gender of people. Whatever it is, there's definitely a problem. Maybe I should chalk it up to he just didn't know how to install the lights, because the former about not liking a race, class, and people, just can't be true at O'Reilly's. Right?"

"Best service I have ever received, anywhere. I had an unconventional problem and tried all the other parts stores. I had little confidence finding parts for my 36 yr old boat trailer but "Magic" Mike in the back not only found my parts, but also helped me fix what I broke and showed me the correct way to install the wheel hub bearings. He saved our weekend and got our boat back in the water. Thanks "Magic" Mike!!! I'll bring you those rotors to turn for us."