Firestone Complete Auto Care 6622 Charlotte Pike, Nashville, TN 37209

"ALWAYS GET A VERBAL QUOTE WITH EXPLANATION OF COSTS. No one provided me with a verbal quote for my repair. Upon reviewing the emailed work order, I was surprised by the total cost and noticed it falsely claimed I had "verbally authorized" the work. Fortunately, they hadn't started on my car, so I decided to take it elsewhere. My frustration lies not with the cost of labor, but with the blatant communication failure over an expensive, minor repair. They were apologetic but it did come off like they were trying to "pull one over". Would not recommend."

"I finally decided to give up on this place. My car was damaged in an accident and like usual, Firestone was my first choice. I've had great experience with Firestone in different cities so I was assuming this one would be as good. Monday morning: My car was towed and the staff told me they should be able to start looking into it by the end of the day. Good, much appreciated! Monday 5:30 PM: They said your car is the next one in queue. Awesome! Tuesday morning: They said they haven't looked at it yet. Fine Wednesday morning: They said they can't start checking the care until the snow is cleared. Mechanics can not work outdoor given the icy and extremely cold weather. Ok, understandable. Wednesday: The weather is getting better, but they still refuse to work on my car. The manager told me they would get a towing truck the pull my car inside so they could work on it. OK, good. Thursday: They totally denied what they said yesterday. No estimated start date. Now I'm very unhappy. Given that this is probably the biggest snow storm Nashville have seen in the past 20 years. I wouldn't blame the too much. I just need my car done asap. Friday morning: I lost my patience and called towing company to tow my car from Firestone to EuroFix-Nashville. Staff from EuroFix was so helpful and efficient that they checked in with me through phone, set up an appointment and gave me very helpful suggestions and even a similar example and explained how long it will take and how much it will cost roughly. Their professionalism and efficiency made my day. Friday 3:00 PM, 30 minutes the car was dropped off at EuroFix, they already started working on my car. For those of you who have the patience read through this review, I wanna let you know that sometimes excellence is shown from a very straight-forward comparison. As I was reading through other reviews of Firestone Charlotte Pike, I found that I was not alone. This car shop had developed a reputation for significant delay and irresponsible, rude and unprofessional staff. Therefore, don't think about getting your car fixed in this place."

"Been going to Firestone for years. This is the worst location I received service at. Not only did I have to return twice because my car was leaking oil after a routine oil change. A different mechanic determined they used the wrong oil filter after my car started leaking oil again. Never returning and wouldn’t recommend."

"Highly recommend. They provide great, efficient, friendly service. I had an issue with my car they were able to quickly figure out and solve, and they even did it for free. Their complete vehicle inspection only costs $10 whereas my dealership was going to charge me $200."