Chipotle Mexican Grill

"Today, I opted to place a Chipotle order via the mobile app for the Southaven, MS location at 50 West Goodman Rd. Despite being given a pickup time of 5:40 pm in the designated pickup lane, upon my arrival at 5:38 pm, I was disregarded by a worker. After 10 minutes of waiting, she finally approached me to ask for my name, only to disappear without any further communication. Despite observing workers fulfilling numerous orders, there was no effort to address the growing backlog in the pickup lane. Even after flagging down a worker, it took until 6:15 pm for me to receive my order, despite arriving well within the pickup window. The lack of communication and efficiency was appalling, and it's clear that both crew members and management require serious reevaluation and training in customer service. This experience was highly disappointing, and I urge others to report similar instances to ensure improvement in service quality. This place is terrible! It’s shut it down! Viewers/readers trust the reviews and save your time and money! It’s not worth it. I left a tip only to get mistreated and ignored! I wish I can give zero stars!"

"Walked in and looked like a bomb went off, trash and uncleanness everywhere (floor, tables, drink machines and juice machines) had to get what they had due to many selections not refilled, no Guacamole at all . Had to ask for silverware ( fork and spoon) and the young lady acted like I was putting her out by asking for some, finally received a spoon but she never returned with the fork. Store wasn't busy at the time we came in and only 2 other people behind us. This was my first and last time to eat at any of the establishments ever again. Chipotles commercials show all these fresh and clean atmosphere and fresh guacamole and there wasn't. Just don't understand why? Now the food builders were very awesome and polite and helpful with the order. This location is very busy and I feel it could be much better. Other than that the food was good but you lost me with everything else. Hope this can help ."

"Twice I've placed my order on the app at this location and twice they've completely ignored how I ordered it. This place is lazy, incompetent and it starts with the management. This last order I placed light right, got regular. Double beans, fajita veggies, corn and salsa. Does this picture look like it's missing anything? Worst Chipotle I've been to in 5 states. Atrocious."

"CHOOSE ANY OTHER CHIPOTLE! I go here all the time on lunch break and it just always seems to get worse. I got many 5 chips in my bag when I ordered cheese dip. The chips are always rubbery and barely edible. Absolutely ridiculous. They forget half of my kids meal everytime I order. My coworker got a burrito from there that was smaller than his phone and he got a lot of the fixings… it’s just extremely sad for the money to get such terrible quality. Every piece of steak I eat from this place is rubbery and fatty. The cheese dip is never funny. Always chunky. Like it just came out of the fridge. Just go to any other chipotle. The one on union avenue in Memphis does a great job."

"Keith Lee wouldn’t stand for this and neither am I. Stop serving the quesadillas if y’all aren’t going to fix them correctly… it’s that simple. This chipotle will continue to have low ratings if they continue to hire anybody off the street. Refrain from ordering online at all cost.☺️"