Lowe's Home Improvement

"Darrius was interrupted this evening as he was attempting to stock in the garden section. Is old folks needed dirt!!’ He was so kind he helped us load product and offered to assist getting it in to the truck. Top Notch customer service. We are loading now! I certainly am a happy customer tonight. Thanks Darrius at Lowe’s!"

"We've encountered this location multiple times, sometimes with a good experience (so I gave it a 2 instead of a 1), but mostly otherwise. My husband swore he would never shop here again, except he has since it's convenient. We often drive to a Memphis or Collierville Lowes for improved experience, including major purchases (appliances, power equipment, etc.) where we would have preferred keeping the commerce locally. It's difficult to find someone to help you, and when you do, they often don't know what you're talking about - or offer to ask someone who may. We alternate between Home Depot right down the street when not wanting to trek up to Memphis or Collierville. A young man with tightly curled hair and long pointed/painted fingernails works in Customer Service, who has been indifferent or downright rude more than once - noted to wear print screen t-shirts with provocative imagery and offensive language - management needs to dismiss, retrain and/or coach him (including appropriate attire), as he represents Lowes unfavorably. Patrick's review below is spot-on, sharing concerns for bricks and mortar merchants I'd like to see thrive and be successful. Offering a couple of helpful thoughts to 'Response from Owner' if reading reviews, given the reply to 'Amy's recent one-star review as 'We’re glad to hear you had a great experience with our Olive Branch team…look forward to seeing you again soon!’. Shoppers search and rely on online reviews when deciding where to spend their money - it reflects better on a business when responses align to consumer feedback. And, generally advising to call a 1-800 number is subpar customer service compared to a real manager's name (who can actually address a local issue) and personal extension. I've loved Lowes other places I've lived across the Southeast, yet primarily visit this store as a last resort or out of convenience. Together we can help make this a great location - it's all about staff and leadership."

"Right along with most other brick and mortar stores this one is run by low energy uninformed workers. They do not organize or clean anything up. I see managers of course doing good work and helping where they can. The average employee now is just so depressing to interact with that I’d rather just deal with a machine and a screen. The working class will soon be non existent and will be completely replaced if things don’t change. You gotta have a job people, at least do a good one while you’re there."

"This Lowe's is wonderful. One of the employees helped me and my dad so much. And I appreciate her so much. I can't remember her name but she's wonderful as all the staff is."

"Bought a 500 Blackstone and an 800 dollar electric mower online. A huge splurge for me, but I was excited about our new life in Olive Branch. Total of 1300 dollars. They could not get the grill put together so thought no worries. I will pick up the mower. This was followed by 19 various charges and reversed for amounts varying from 456 to 1300 dollars. My bank account value plummeted to 18 dollars. Literally a barrage of charges. I called Lowes. They said call the bank. Bank said these charges are clearly fraud. Cancelled my card. Lowes said everything was fine. It would all reverse out. Next day wake up. My over three thousand balance was down by 2500 dollars. More calls. More promises. I return the mower. Still 2100 dollars in charges. Finally. 7 days later the 2100 was returned. There were excuses. No real apology. Minimal effort to make this right. There were two standouts. Kathy in shipping was very kind. But other than that it was a miserable and hateful and fraudulent experience that made our first week in Olive Branch a horror. By the way I called the number below. They said they took notes. Still no apology."