Pool & Spa Depot 160 Terminal Road, Clarksville, TN 37040

"I had a pool liner installed and some work had to be fixed before they could finish. Bridget in the service department at the Nashville location, has been so great with my questions, concerns and just all around helping me out. The people at the Clarksville location have been so helpful. An employee gave me the wrong price of servicing the salt system and the general manager honored it (he didn’t have to do that and I am grateful). Their team and the contractors have been great!!! The Clarksville location made sure to set up a time where I could be home during the salt system installation (I didn’t have to be home but I wanted to be so I know how to maintain the system). I do recommend them if you need any pool service. My pool looks great and can’t wait to finally get a working salt system going. Bring on the summer!!!!"

"We bought a hot tub and from the beginning to the end they were so helpful. Shelby was so kind and understanding cause we had a few questions about the control panel. Jim came back out the next day and went over it with me. Highly recommend them."

"John Deeds is your man. We had the best experience with our sales team. John was the best and very informative with our inground pool and spa combo. We had a service issue and we contacted John and got big Mike and Stephanie right on it and handled the issue in two days! Pool and spa depot has been the best all the way around. Brian and the front counter is amazing with chemicals as well. Congratulations big Mike on the new GM position."

"Warning!! If you live in Clarksville, Tennessee and need a pool, stay far away from POOL AND SPA DEPOT. They do not understand the meaning of customer service. I am a Realtor in Nashville, TN. My sweet young family purchased a home with an above ground pool. The girls were so excited to get there. There dad is in the military. Right before closing, the storm in Clarksville destroyed the pool. The sellers called POOL AND SPA DEPOT to see about repairs and they said it needed to be replaced. The sellers explained they were reporting to their insurance and needed full costs to replace. They sent someone out and they gave quote of $7774.50 to completely replace it. We were told that would be full costs. Submitted to insurance and sellers sent that amount to buyers to replace it. Buyers call the store after moving in and they first say they have no record of any of it. I sent copy of the quote given to the sellers with a persons name on it. Then another person comes out and says there is additional charge to tear down and remove the pool and that will be $300 + tax. In addition, they have to replace the sand underneath which came close to another $300. Total difference from quote to replacement was $626.89. To add salt to the wound, they destroyed their yard at this family's new home, and are not repairing and didn't remove trash and left a pack of cigarettes and a bunch of screws. There are young children at this house. The listing agents called the store and corporate about the quote vs reality and no one would accept any responsibility for this. And then they leave this mess!!! The other agent and myself had to make up the difference so as not to make it worse on our clients. What happened to customer service? This is awful! I am sure there are other resources for pools in the area. Stay away from these awful people! Spread the word! Photos are how they left the property after the install."