Firestone Complete Auto Care

"Great service when picking a tire to complete a set. Very friendly on the phone and in person. Helped me get the last Driveguard tires available in the area. As a fellow Brigdestone employee, it’s great to know they are working on the frontline interacting with our customers."

"Everyone who assisted us through this process was extremely nice very patient with us even though I might have gotten a little upset, because we went after hours but They extended me grace. They did an exceptional job on my vehicle For the first time being there."

"The wait was bad but the employees were so excellent In their attitude and professionalism that it was easy to let that slide. I saw they were working extremely hard with the limited staff they had. They were extremely personable and informative. The company really needs to hire more staff. I would hate working in those conditions. You might eventually lose some really good employees."

"This is the third and final time I will go to Firestone. Each experience has been painful. This time my appointment was at 1300 and it was only to re seal 2 tires on my SUV. I already knew what the problem was before I ever dropped it off and made sure to tell the service manager. My vehicle didn't even get to the bay until 1400. Then it didn't get lifted until 1440. I didn't leave until 1645. About an hour before I left my wife calls and asks what is the hold up since I was there at 1300 and it's now 1530. The service manager then blatantly lied to wife about what is taking so long such as finding nails and asking for an alignment. I never asked for an alignment it was suggested to me as if it were no big thing to do and wouldn't take any extra time however it was used with my wife as an excuse as to why they were taking forever to re seal 2 tires. Then because I had already told my wife what the problem was reiterated this to the manager to which she blatantly lied and says I never mentioned what the problem could be. Not to mention she tells my wife they found nails and screws in the tires which I know is a lie because I had just taken 3 tires off days before hand to plug them thinking that was what was causing the leaks. Only one tire needed to be plugged the other 2 needed to be resealed because they were leaking around the rim like I told her. Then I find out after the phone call they haven't even started the alignment because she asks "I just need to know if you still want the alignment" how ridiculous is that? She just told my wife they were waiting on the 1 machine for the whole Firestone when I just watched a lady come in at 1500 exclaim that she needed to be out by 1630 and they did it! Like my time isn't as important as anyone else's. Then she tells me as I'm walking out that she'll get me 10% of my next service for my troubles and she's sorry. After she blatantly lied to wife. I just replied "I won't be back." This is only one of my 3 horrific experiences with Firestone. Everyone should stay far away."

"Took a Tesla I’m renting there for tire rotation Tires came back with out rim covers Called them and they said they put them back on the car They obviously didn’t They where supposed to top off fluids that wasn’t done either Looks like the rushed the job at the very last minute The lady in the front was super nice and helpful and that’s why they got 2 stars others wise it would’ve been lower. Car service was bad front desk customer service was great"